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Aftermarket/Product Support Engineer

Date:  Sep 23, 2022

Lexington, KY, US, 40511

Req ID:  25354
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Key Job Responsibilities

  • Perform in engineering projects to develop, maintain, and support crushing aftermarket components, products, and services per market demands, as well as for continual process improvements
  • Perform or conduct engineering evaluations including investigations, basic calculations, and tests that have well defined requirements and desired outcomes in support of crushing products in operation
  • Collaborate with OE engineering, Product Management, and Aftermarket teams in the continuous pursuit of product improvements
  • Act as project manager/lead on field service and upgrade activities, owning a solution from the conceptual phase through the field installation phase
  • Take responsibility for one's own learning and development for the mutual benefit of oneself and the organization
  • Participate in and support programs for effective communication of engineering issues to ensure compliance with global standards for design and safety of products and services, as well as engineering best practices
  • Participate in and support improvements to streamline engineering processes used to design, develop, maintain/support components, products, and/or services
  • Take ownership of machine audit program and empower sales managers to audit machines
  • Be available for semi-regular international calls/meetings outside of regular business hours (before 9am/after 5pm)


  • Bachelor of Science Degree in Engineering or Engineering Technology or equivalent experience level
  • 1-3 years’ experience in heavy equipment/machinery industries
  • Mining industry experience preferred but not required
  • Experience with mechanical systems, both at the academic and practical levels
  • Strong background in mechanical design
  • Fundamental knowledge of electrical and hydraulic systems
  • Project management capability or willingness to take on project management activities through aftermarket solution design cycle (Cradle-to-grave ownership)
  • Good verbal and written skills
  • Ability to effectively communicate with vendors, manufacturing, supply chain, field service personnel, and customers
  • Proficient in CAD programs:  Inventor, AutoCAD, or equivalents
  • Working knowledge of Vault or other PDMs
  • Working knowledge of SAP

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Nearest Major Market: Lexington

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