Field Service Technician

Date: Oct 1, 2024

Location:

Klipfontein, eMalahleni, ZA, 1034

Req ID: 30796

Onsite or Remote: Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

The position will be based on the Independent Account and the incumbent will report to the Field Service Supervisor.

Customer support on all machine related issues.

Key Job Responsibilities

Customer support on all machine related issues;
Attend to maintenance and production activities;
Conduct daily pre-maintenance and inspections as per prescribed customer request;
Demonstrate operational and maintenance procedures;
Conduct investigation of any problem on a machine;
Gather intelligence on JOY equipment and business activities;
Drive productivity improvement and quality performance;
Uphold safety standards and good housekeeping;
Promote continuous improvement by identifying and facilitating the implementation of new ideas, processes and/or methods;
Team mentality - working as part of a bigger team towards achieving common goals and understanding of the effects of sound engineering discipline on the KMC business;
Understand and fabricate as per approved OEM drawings.

Qualifications/Requirements

Grade 12 / N3;
Fully qualified Electrician / Millwright with Flameproof and Gas Testing certificates;
Experience in the underground mining industry environment;
Joy relevant courses will be an added advantage;
Must be computer and database literate (MS Access, MS Word, MS Excel, MS PowerPoint);
JNA I and JNA II and VFD experience is crucial;
DC & AC shuttle cars experience will be an advantage;
Minimum of 03 to 05 years’ experience on Joy underground equipment;
Maintenance experience on JOY machines;
Knowledge of JOY equipment will be advantageous FB1.0/FB2.0/Shuttle cars;
Experience in workshop assembly and manufacturing techniques will be beneficial;
Strong interpersonal skills are essential with an ability to communicate with customers and to accept and adopt a competent, responsible attitude.

Additional Information

Strong customer service orientation;
Self-motivated individual;
Willing and able to work alone and in teams;
Must have own reliable transport and valid driver’s license;
Must be able to obtain a medical clearance. (Red Ticket);
Must be willing to work shifts ,standby’s and abnormal hours at times;
Must be available outside normal working hours as and when required;
Must be willing to travel extensively and work long hours.

Key Performance Behaviors

Leadership

Continuous Learning

Effective Relationships

Critical Thinking

Service Orientation

Drive for Results

Accountability Culture

Business Acumen

Coaching Culture

Collaboration

Communication

Customer Focus

Diversity

Emotional Intelligence

Empowering Others

Essential Job Functions

Influence

Innovation

Operational Excellence

Problem Solving

Results Driven

Safety Leadership

Technical / Functional Skills

Zero Harm

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.