Customer Training Manager

Job Overview

Lead the formulation and implementation of the Customer Training development strategy, aligning it with changing customer demands, company goals, and service excellence.

The position will be based at Emalahleni, and the incumbent will report to the Sales and Services Manager.

Key Job Responsibilities

• Lead the formulation and implementation of the Customer Training development strategy, aligning it with changing customer demands, company goals, and service excellence;
• Develop and lead the Customer Training Centre to meet the evolving needs of both customers and internal staff;
• Take ownership of the Customer Training budget, ensuring cost control and effective allocation of resources;
• Manage and coordinate the upgrading of training materials, lesson plans, and simulators in compliance with SAQA requirements;
• Drive the development and timely delivery of new training content to ensure minimal disruption to customer operations;
• Plan and manage Specialised training classes requested by customers outside of the standard training schedule;
• Championing the transformation of Customer Training into a self-sustaining, value-adding function;
• Maintain and ensure ongoing compliance with ISO standards and SAQA accreditation requirements;
• Collaborate with internal and external stakeholders, including customers, industry bodies, SETA, and other regulatory entities;
• Provide leadership and guidance to team members.

Qualifications/Requirements

• Technical qualification (e.g., Mechanical, Electrical, Mining, or related engineering discipline) – essential;
• Diploma/certificate  in Training & Development, Human Resources, or a related field is an added advantage;
• Certified Skills Development Facilitator;
• Minimum 5 years’ experience in technical or operator training, with curriculum development exposure with minimum 3 years in a supervisory or management role within a technical training environment;
• Industry experience in surface or underground mining, engineering, or OEM product training (preferred);
• Advanced report writing and excellent presentation skills;
• Valid driver’s license and reliable transport.

Additional Information

• Strong customer service orientation with a passion for delivering value and exceeding client expectations;
• Proven leadership skills with the ability to manage and align diverse teams toward common goals;
• Proactive approach to identifying inefficiencies and driving continuous improvement in training delivery and operations;
• Willingness and ability to travel as required, based on training delivery needs and customer engagement

Key Performance Behaviors