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Technical Service Representative - Kamloops, BC

Date:  May 28, 2022
Location: 

Kamloops, British Columbia, CA, V2C 5Z3

Req ID:  23979
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.
 

Komatsu Mining brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Komatsu Mining designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people, and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold and other mineral resources and the company employs 14,000 people worldwide.
 

Komatsu Mining is continuously working to make mining operations safer and more productive. With Komatsu Mining's innovative equipment and life-cycle services, mine operators are able to consistently achieve the lowest cost per unit of production over the life of the equipment.

Komatsu Mining Corp. offers rewarding experiences and unique opportunities for growth: 
 

  • Competitive salary
  • Comprehensive benefits package (dental, prescription drug, health spending account, paramedical, medical, vision)
  • Registered Pension Plan 
  • Paid Vacation
  • Company supplied tools
  • Ability to be a part of an exciting innovative company developing new state of the art technology and equipment 

 
Please visit our website https://mining.komatsu/ for more information.


We are currently looking to add a Technical Service Representative to our Kamloops, B.C. branch 
 

Shift: 7 x 7 Rotation

Location: Kamloops, BC

Relocation: To be determined

Responsibilities

 

  • Be available for equipment builds, commissioning stage, and follow-up repair and service
  • Provide technical support all of our product lines on customers’ site
  • Research and troubleshoot technical issues
  • Apply hydraulic, mechanical and electrical knowledge to equipment and issues
  • Maintain customer database
  • Interface current field issues with our Engineering group to assist, rectify and improve repetitive or critical issues
  • Other duties, as assigned
  • Willingness to work overtime when required
  • Maintain a safe and clean work environment
  • Adjust, repair or replace all defective equipment parts, components or systems at customer sites

Skills & Qualifications

 

  • Journeyman Electrician certification required
  • Minimum 1-3 years related experience preferred.
  • Able to participate in machine building and commissioning phases of new equipment
  • Understand the operation and function of mining shovels, drills, loaders and be capable of accurately diagnosing problems.
  • Possess proven experience troubleshooting mining equipment while working in an outdoor environment plus demonstrated electrical proficiency on electrical systems
  • Experience in testing the repaired equipment for proper performance
  • Superior customer service skills and communication skills are required
  • Solid track record in dealing with customers in a technical role
  • Strong computer skills.
  • Basic knowledge of Advanced Control Systems such as A/B Rockwell, ABB Control Builder, Step-7 Siemens
  • Must be able to work with minimal supervision but also participate in the work of other mechanical and electrical journeymen and apprentices within the field environment
  • Knowledge and experience working with Microsoft Office (Word, Excel, Project)

Additional Information

Komatsu Mining offers an excellent benefit package. We are an equal opportunity employer. We thank all applicants for their interest however, only individuals selected for interviews will be contacted.
 

No agency or candidate phone calls please.
 

Komatsu Mining Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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