The Company

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton

Job Purpose

Delivering high quality training services at an exemplary standard is our goal. You will train customers and employees in using Modular Mining products by using audio/visuals, in-seat, classroom and hands-on training methods to improve system usage and improve customer value. Develop and conduct training on MMS products, conduct UAT’s, advise/assist customers on the use of IntelliMine® applications, trouble-shoot and test applications. Design and deliver training packages to enable use of and enhance Modular supplied products. Ensure training packages are competency based and are assessed with a variety of tools to ensure competency is achieved 

Travel Requirements

Ability to frequently travel throughout involving upwards of 75% of your time.

Job Duties and Responsibilities

System Troubleshooting 
Problem solve IntelliMine® application errors applying trouble shooting techniques to verify user system functionality

Training Support 
Enhance customer competencies by providing training and support to develop client skills that enable optimal product usage that will generate profitable revenues for MMSA.
Provides assistance to Sales staff in the generation of training quotes and proposals

Customer Support 
Provide high quality professional training support for customers across all Modular products developing procedures and standards for customer sites. 

Technical Support   
Provide dispatch operational direction to internal and external Customers during deployment of new systems and products by providing best practice training standards and procedures

Training delivery 
Develop training modules by creating documentation, audio visual and other tools to enable the delivery of professional training to generate profitable for MMSA revenue.

Safety 
Adheres to safe working practices both on-site and in the office, considers the safety of self and others, reports safety incidences or unsafe working practices, appropriately assesses risks and reports/remedies unsafe working conditions.

Training
Mentoring Assists in the development of more junior trainers, provides feedback on their performance. Provides training and guidance to others within the office on the functionality of Modular products.

Required Skills

Relevant Tertiary Degree
3 Years’ experience in training on Modular products and services    
3 Years’ experience in the development and delivery of training packages   
3 Years’ experience in mining operations    
Second language an advantage   
Previous truck dispatching experience highly desirable with Modular product or similar 

Desired Skills

Workplace Culture and Value

Our company is committed to fostering a meritocratic culture where all employees are empowered to excel, grow, and contribute to our collective success. We embed the following core values and behaviours into our everyday work environment

•    Failing Forward Fast: We encourage making decisions quickly, learning from mistakes, and applying those lessons to future initiatives. We see setbacks as opportunities for growth and innovation.
•    Coaching Culture: We believe in setting mutual goals and priorities, providing honest and constructive feedback regularly. This approach supports continuous development and strong team collaboration.
•    Pioneering Spirit: We seek out opportunities for innovation and are not afraid to push boundaries. We embrace new ideas and strategies to overcome challenges and stay ahead in the industry.
•    Proactive Urgency: We take ownership of our responsibilities, actively seeking opportunities and addressing issues proactively. We respect deadlines and time commitments, ensuring we deliver impactful results efficiently

This culture promotes a dynamic, supportive, and innovative work environment where individual contributions drive our collective success.