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Product Support Sales Representative (PSSR)

Date:  Mar 31, 2024

Hatfield, PA, US, 19440

Req ID:  29307
Onsite or Remote: 

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance.

Why Komatsu

  • Industry competitive compensation package including commission plan
  • Day 1 comprehensive benefits package and generous 401K plan 
  • Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
  • Paid vacation, sick, floating holiday, and holiday
  • Employee recognition, career development opportunities, and excellent job security
  • Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Job Overview

Responsible for the coverage, retention, development and growth of business volume and customer satisfaction of a specific group of customers within an assigned territory. Product Support Sales Representative (PSSR) employees are to be guided in their duties, responsibilities and actions by company policy and will apply sound business judgment at all times.

Key Job Responsibilities

  • Develop and maintain profitable, long-term business relationships and parts and service sales in assigned territory.
  • Obtain accurate and adequate credit information on all accounts and assist in collection of past due accounts receivable.
  • Achieve market goals and objectives on all products.
  • Ensure sales paperwork is processed.
  • Clearly communicate manufacturer’s warranty on all sales and/or rentals.
  • Submit parts and service contract proposals as deemed appropriate.
  • Furnish timely and accurate customer business activity, sales lead progress and market intelligence information to the Customer Relationship Management (CRM), or other data base, or location as may be applicable.
  • Cooperate with other staff and share leads with other PSSRs in the Company.
  • Participate in customer meetings.
  • Assist in promotional activities benefiting the Company.
  • Actively follow a program of education in salesmanship, products of the Company, and technical and other matters relating to the performance of their selling duties; participate in such training activities as may be scheduled.
  • Report to management any significant information which might affect the Company; and assist in such manner as is, from time-to-time, required by management.
  • Prepare and present New Machine Delivery Books to customers within 10 days of each machine sale.


  • Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.
  • Strong commitment to safety in all aspects of postion and with each internal and external customers and employees.
  • At least 10 years of experience in the equipment or related industry with direct product support and sales experience preferred.
  • Excellent time management and problem solving skills to independetnly handle diverse business needs of varied improtance, including the proper treatment of confidential information.
  • Effective interpersonal communitcation skills and ability to procure cooperation of team members.

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-CB1

Nearest Major Market: Philadelphia

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