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Inside Prod Support Sales Spec

Date:  Nov 15, 2022

Hatfield, PA, US, 19440

Req ID:  25716
Onsite or Remote:  Partial Remote Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

The Inside Product Support Sales Representative (IPSSR) is responsible for revenue growth and customer satisfaction of our Product Support Department.  As a IPSSR you will work closely with the entire Product Support Department to create quotes and estimates for service work and maintenance agreements. The IPSSR will communicate daily with customers along with the Product Support Department. This position ensures that all related activities are conducted with the highest standard to optimize our customer’s satisfaction.


The IPSSR Department is responsible for $10 to $15 million in quotation annually. The scope for the IPSSR position is to insure a minimum 15% growth annually. The expectation for the position is a competitive quote win rate of greater than 70%. The Komatsu region has over 100,000 products that the position will monitor daily. Working in this fast-paced environment requires quotes to be turned around in less than 24 hours. 

Key Job Responsibilities

  • Generate written service quotes and effectively communicate the quote’s scope of work with customers and service managers. 
  • Initiate incremental improvement to Product Support sales through aggressive customer agreements and programs.
  • Maintain product population and Product Support Department opportunity associated with the products.
  • Analyze win and loss sales monthly.
  • Track agreement and program compliance and schedule product services as required within the agreements and programs.


  • Technical Certification or College Degree preferred but not required
  • Basic understanding of simple machines
  • Must be computer proficient, including experience using MS Office
  • Must have excellent communication and customer service skills 
  • Must have strong organizational and follow up skills
  • Must be able to demonstrate self-motivation

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Nearest Major Market: Philadelphia

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