Infrastructure Analyst

Date: Sep 21, 2023

Location:

Hatfield, PA, US, 19440 Harrisburg, PA, US, 17112

Req ID: 27899

Onsite or Remote: Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

We have a newly created role for an Infrastructure Analyst to join our IT team. This role can be based at our sales/service location in Harrisburg, PA or Hatfield, PA. This role will serve as an escalation point for a team of Desktop Support Techs, providing advanced troubleshooting, problem solving and research for all levels of IT and the US based user community.

Key Job Responsibilities

Analyze, test, implement and support the rollouts of new client technologies such as PC’s, laptops, tablets and mobile end point devices. New technologies will also include Enterprise Network Systems infrastructure (switches, access points, firewalls, etc.)
Provide hands on support configuring and racking switches, opening ports, setting proper Vlans, etc.
Maintain and monitor Antivirus, Cybersecurity tools, configuring maintaining our software.
Work with cabling vendors for new network drops and ISPs for new circuit installs.
Provide advanced data analytics of daily ticket data, and problem escalation trends and deliver solutions based on those trends for the Desktop Support Techs
Develop and maintain technical process and procedure documentation.
Testing of new client technologies and new end point devices before they are deployed.
AD administration including the provisioning of user accounts, computer accounts and security access
Scheduled off hour projects as needed.
Perform other duties as assigned by management.

Qualifications/Requirements

Bachelor’s degree in IT or a related field or equivalent work experience.
3+ years of experience supporting Microsoft client operating systems.
3+ years of experience working with Microsoft DNS, DHCP, SCCM and Active directory
3+ years of experience supporting IT networking equipment
Microsoft Certifications preferred but not necessary
Ability to effectively communicate technical issues into laymen’s terms both within IT and with all levels of the organization
Must be proficient in researching computer related issues to resolve problems
Excellent time management, and multi-tasking ability.
Strong leadership skills working in a group environment.

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.