Customer Service Specialist

Job Overview

As a Customer Support Specialist, the main functions are to process orders / quotations in a timely manner and answer all internal and external customer questions as needed. 

Key Job Responsibilities

DAILY: 
•    Process customer sales orders, expedite and follow up.
•    Provide customer quotes, pricing and lead times etc.
•    Safety conscientious in all daily activities.
•    Ability to act with a sense of urgency.
•    Ability to track orders / shipments.
•    Ability to multi-task.
•    Excellent verbal and electronic communication skills.
•    Release and ship orders as necessary.
•    Read/interpret parts manuals and drawings.

WEEKLY:
•    Process customer credits as necessary.
•    Unload and load freight trucks.  Inspect freight for damage.
•    Operate manual power hoists, dollies, lifts and forklifts.
•    Open order reports and expediting.
•    Attend and participate in weekly department safety meetings.
•    Review freight bills.
MONTHLY:
•    Transport order open reports.
•    Attend monthly safety meetings.
•    After hours on-call for parts department.
•    Assist with purchasing functions.
OCCASIONAL, INFREQUENT:
•    Mine site visits (customer service/Meetings).

Qualifications/Requirements

• 2 years experience
• Ability to read/interpret hard copy and electric parts manuals including Link One and VIP.
• Knowledge and use of Computer and Microsoft Applications.
• CDK & SAP knowledge is preferred but not required.
• Understanding / knowledge of entire Material Management functions.
• Safety policies and expectations.
• Overall knowledge of shovel operation and functions.
• Strong working knowledge of company process and procedures.

Additional Information

• Paid vacation
• Paid sick time
• Paid holidays
• Comprehensive benefit package
• Generous 401k plan