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Technical Service Representative - Fort McMurray, AB

Date:  Apr 24, 2024

Fort McMurray, AB, CA, T9K 0K4

Req ID:  28729
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:

  • Competitive wages
  • Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
  • Personal wellness spending account
  • Company-sponsored registered pension plan (RPP) and matching program.
  • Safety boot voucher
  • Paid vacation
  • Company-supplied tools
  • 4/5 Rating on Glassdoor 
  • Sustainable employment
  • Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
  • Discussion regarding full compensation package conducted upon initial pre-screen

Please visit our website for more information.

Job Overview


In this position, you will apply your mechanical heavy equipment skills to commission, service, troubleshoot and repair shovels in open pit mining environments. Your role will, perform breakdown and preventative maintenance on existing shovel fleet and lend technical support to multiple shovel assemblies. In addition, you will also be required to attend meetings and provide the customer with reports and advice on breakdown repairs, upgrades and maintenance practices.

Reports to: Lead, Technical Service

Shift: 7x7, 12 hours per day – rotational between days and nights

Location: Fort McMurray, AB

Relocation: This position does not offer relocation



  • Apply mechanical/structural skills to commission, maintain, troubleshoot and repair P&H mining shovels in open pit mining conditions
  • Provide technical support all of our product lines on customers’ sites
  • Research and troubleshoot technical issues
  • Promote excellent good customer relations and maintain customer database
  • Interface current field issues with our engineering group to assist, rectify and improve repetitive or critical issues
  • Lend technical support to shovel assemblies and assist machine commissioning
  • Provide mechanical / structural technical support on Komatsu surface mining product lines on customer sites
  • Carry out machine audits during planned outages
  • Record mechanical / structural reliability issues and communicate to OEM product support for resolution
  • Assist customer outage planning and technical meetings



  • Journeyman Heavy Equipment Technician/Millwright (Red Seal preferred) with knowledge of welding technology and structural inspection
  • Proven mechanical / structural troubleshooting experience on customer sites
  • Understand the functionality and operation of mining shovels and capable of accurately diagnosing problems.
  • Superior customer service skills and communication skills are required
  • Able to participate in machine building and commissioning phases of new equipment
  • Possess proven experience troubleshooting mining machines while working in an outdoor environment
  • Interpret welding procedures
  • Maintain a safe and clean safety work environment
  • Willingness to work overtime when required
  • Must be able to work with minimal supervision but also participate in the work of other mechanical and electrical journeymen and apprentices within the field environment
  • Knowledge and experience working with Microsoft Office (Word, Excel, Project, Teams)
  • Additional Secondary education in mechanical and welding trades (CWB certification) would be an advantage
  • Other duties as assigned

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.


As we search for collective healing and true reconciliation, we are striving to build respectful partnerships with the Indigenous Peoples of Canada and would like to honour all the traditional territories that make up the land in which we gather, work and play. Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted. Accommodations during the recruitment process are available upon request.


While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. 


Note to Recruiters: Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.

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