Job Overview

As an Operations Manager at Komatsu, based in Elko, NV, you will play a pivotal role in orchestrating and enhancing the efficiency of daily operations across multiple departments. Reporting directly to the Regional Manager, you will lead and mentor a dedicated team of professionals, including the Field Services Manager, Shop Manager, and Planning Manager, fostering a collaborative environment that drives excellence. Your role will encompass strategic oversight, process optimization, and continuous improvement efforts that align with Komatsu's commitment to delivering top-tier products and services to the construction, mining, and industrial machinery markets. In this leadership position, you will serve as a key liaison bridging operational initiatives and customer satisfaction, ensuring that all activities comply with established safety and quality standards while championing innovation and operational excellence.

This position offers an exceptional opportunity to influence the operational success of a vital business unit within US Distribution, enabling you to grow your leadership skills while contributing to the sustained growth and reputation of Komatsu. You will be tasked with identifying opportunities for workflow enhancement, budget management, and team development, creating a safe and productive workplace culture that adheres strictly to OSHA regulations and internal quality benchmarks.

Key Job Responsibilities

• Collaborate proactively with the Safety Committee to develop, uphold, and continually improve safety protocols and standards tailored to the Elko facility, ensuring a zero-incident environment for all employees.
• Lead the development and empowerment of managers, supervisors, and workforce members through structured training programs, mentorship, and ongoing support to build a resilient and high-performing team.
• Oversee customer repair job quotations by preparing, reviewing, and approving estimates, ensuring accuracy and customer satisfaction from project inception through completion.
• Foster and maintain strong working relationships with customers and internal stakeholders, promoting open communication, trust, and teamwork that enhance service quality and business relationships.
• Authorize all purchasing activities and departmental expenditures for the Elko location, ensuring financial discipline and alignment with budgetary objectives.
• Manage facility operations to guarantee compliance with OSHA and other regulatory requirements, implementing corrective actions as necessary to meet legal and company standards.
• Assess capital investment needs and submit requests for tooling and equipment that enhance workplace safety, operational capacity, and meet the demands of market growth.
• Develop, implement, and monitor a robust Quality Plan that ensures consistency, reliability, and continuous enhancement of products and services delivered by the operations teams.
• Coordinate with cross-functional teams to streamline workflows across shop areas, optimizing productivity and resource utilization while minimizing downtime and bottlenecks.
• Drive operational excellence initiatives that identify process inefficiencies and lead root cause analyses, proposing and executing strategic improvements to bolster overall organizational effectiveness.
• Ensure transparent and timely communication of operational goals, progress, and challenges to senior leadership, promoting informed decision-making and collaborative problem-solving.

Qualifications/Requirements

• Possession of a High School diploma or equivalent is essential, though a higher education degree in business, operations management, or a related field is advantageous.
• Demonstrated experience of 8 to 10 years in managing multiple departments such as Rebuild, Technical Service, and Field Service, preferably within the construction, mining, or industrial machinery sectors.
• Comprehensive knowledge and application of safety regulations and compliance standards, with a proven track record implementing effective safety programs.
• Leadership: Proven ability to set strategic vision and goals, communicate these adeptly at all organizational levels, and inspire teams through example and motivation. Capacity to evaluate complex situations and collaborate for constructive solutions, while valuing diverse team input and concerns.
• Customer Orientation: A deep-seated understanding of customer value and business impact. Commitment to nurturing a customer-centric mindset within teams, exploring innovative solutions and technologies to meet evolving customer needs effectively.
• Communication Skills: Excellent written, verbal, and presentation skills accompanied by active listening, fostering trustworthiness, transparency, and strong stakeholder engagement.
• Action Orientation: A dynamic change leader comfortable working collaboratively to implement solutions and improvements, showing initiative balanced with pragmatism, and a hands-on approach when required.
• Visionary Thinking: Ability to interpret industry trends and organizational challenges with clarity and confidence, promoting progressive ideas, best practice adoption, and supportive of calculated risk-taking to drive innovation.
• Entrepreneurial Mindset: A proactive, innovative self-starter with approachable, diplomatic interpersonal skills, skilled in negotiation and adaptable to dynamic, growth-oriented environments.
• Proficiency with operational software tools, data analysis, and reporting systems is preferred to support informed decision-making and monitoring of key performance indicators.
• Strong organizational and time management skills, capable of prioritizing tasks and managing multiple projects simultaneously in a fast-paced environment.
• Commitment to fostering an inclusive, equitable workplace and supporting diversity in all aspects of team leadership and operations management.

Additional Information

Komatsu is committed to equal employment opportunities and values diversity in its workforce. We encourage applicants from all backgrounds and experiences to apply and join our team dedicated to innovation, safety, and excellence in the industrial machinery sector. This role offers competitive compensation, opportunities for professional growth, and the chance to lead meaningful operational improvements in a dynamic, supportive environment.