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Used Rental Product Support Specialist - National Service Group

Date:  Feb 11, 2024

Edmonton, AB, CA, T5M 3S5

Req ID:  28918
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:

  • Competitive wages
  • Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
  • Personal wellness spending account
  • Company-sponsored registered pension plan (RPP) and matching program.
  • Safety boot voucher
  • Paid vacation
  • Company-supplied tools
  • 4/5 Rating on Glassdoor 
  • Sustainable employment
  • Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
  • Discussion regarding full compensation package conducted upon initial pre-screen

Please visit our website for more information.

Job Overview


Reports to: Manager, NSG Used Equipment & Rental Fleet

Shift: 5x2

Location: Edmonton, AB

Relocation: No

Travel: 10-15%


This role provides full support to the Manager - NSG, Used Equipment and Rental Fleet, Regional account managers and sales team, Inventory teams, and Commercial team to enable the rental and sales processes to be completed efficiently and effectively. The successful candidate will lead opportunities to develop the inventory processes and systems within the Used equipment & Rental fleet team.



  • Provide ongoing continuous support of the Used Equipment & Rental Fleet division in Canada and Global remarketing divisions.
  • Perform administration of Used and Rental processes including completing the quote-to-order to delivery process.
  • Arrange and attend weekly Used Parts/Equipment meetings including scribing and distribution of documented minutes, and required action items.
  • Complete routine and ad hoc reporting and documentation for internal distribution.
  • Partner with finance team, and customers, to ensure invoices and payments are correct and issued/processed on a monthly basis.
  • Perform reconciliations of final sell price and margin realization of all Used parts for cost analysis
  • Contribute to ongoing physical stock management counts including receipting of items, recording transfers, and logging storage locations.
  • Assist with marketing and pre-sales activities if required.



  • College diploma or undergraduate degree preferred.
  • Multi-tasking and strong organization skills.
  • Strong written and verbal communication skills
  • Minimum 2 years SAP experience.
  • Minimum 2 years Planning and/or Inventory Management experience
  • MS Office experience with Excel and Outlook emphasis.
  • Mechanical aptitude is an advantage.

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.


As we search for collective healing and true reconciliation, we are striving to build respectful partnerships with the Indigenous Peoples of Canada and would like to honour all the traditional territories that make up the land in which we gather, work and play. Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted. Accommodations during the recruitment process are available upon request.


While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. 


Note to Recruiters: Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.

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