Technical Service Representative, Mechanical - Edmonton, AB

Date: Sep 11, 2023

Location:

Edmonton, AB, CA, T5M 3S5

Req ID: 27820

Onsite or Remote: Onsite Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:

Competitive wages
Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
Personal wellness spending account
Company-sponsored registered pension plan (RPP) and matching program.
Safety boot voucher
Paid vacation
Company-supplied tools
4/5 Rating on Glassdoor
Sustainable employment
Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
Discussion regarding full compensation package conducted upon initial pre-screen

Please visit our website https://www.komatsu.com/careers/ for more information.

In this position, you will apply your mechanical heavy equipment skills to service, troubleshoot and repair a wide range of equipment used in open pit mining and /or underground mining environments. In addition, you will also be required to attend meetings and provide the customer with advice on the planned outages as well as provide regular support.

Reports to: Foreman, Field Service

Shift: 7x7, 12 hours per day

Location: Edmonton, AB

Relocation: This position does not offer relocation

Responsibilities:

Provide technical support on customers’ site; research and troubleshoot issues
Inspect/audit equipment for proper performance and determines faults and malfunctions
Apply hydraulic, mechanical and electrical knowledge to equipment and issues
Adjust equipment & repair/replace defective parts components or systems according to scopes of work
Test repaired equipment to ensure proper operational performance
Complete accurate time records, technical service reports, failure reports, etc.
Stay current with industry, customer, product developments and technical best practices
Build strong relationships with internal and external customers to ensure smooth operations and customer satisfaction
Interface current field issues with our Engineering group to assist, rectify and improve repetitive or critical issues
Coach customer maintenance personnel on equipment maintenance techniques and standards
Ensure customer follow up and satisfaction within area of primary responsibility
Comply with Joy Global and Customer safety policies/procedures and applicable regulatory, customer or industry requirements
Strive to find safer ways for customers to work with Joy Global products

Qualifications:

Red Seal Journeyman Heavy Equipment Technician or Truck and Transport Mechanic or equivalent training; Dual ticket with Electrical certification preferred
Able to diagnose faults and malfunctions; and to adjust, repair or replace all defective equipment parts, components or systems serviced at customer sites
24v - Understand operation, function, capable of accurately diagnosing problems. Experience working with Can Buss communication network would be an asset.
Demonstrate superior customer service and communication skills with a solid track record in dealing with customers in a technical role
Willingness to work overtime when required
Must be able to work with minimal supervision but also participate in the work of other mechanics and apprentices within the field environment
Knowledge and experience working with Microsoft Office (Word, Excel, Project)

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

Accommodations during the application process are available upon request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Note to Recruiters: Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.