Product Performance Manager

Date: Jan 9, 2025

Location:

Edmonton, AB, CA, T5M 3S5

Req ID: 32149

Onsite or Remote: Remote Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:

Competitive wages
Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
Personal wellness spending account
Company-sponsored registered pension plan (RPP) and matching program.
Safety boot voucher
Paid vacation
Company-supplied tools
4/5 Rating on Glassdoor
Sustainable employment
Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
Discussion regarding full compensation package conducted upon initial pre-screen

Please visit our website https://www.komatsu.com/careers/ for more information.

Job Overview

Reports to: Regional Product Performance Manager

Shift: Monday to Friday, 5x2

Location: Edmonton, Alberta

Relocation: This position does not offer relocation

Responsibilities

Train servicing agent as required to follow through on remaining contract obligations. Monitor contract performance and manage corrective actions to close any shortfalls in mining equipment performance.
process. Prepare reports, presentations, charts/graphs, and other documents to summarize Komatsu machine performance.
Coordinate project start-up with customer and servicing agent after sale is complete. Manage assembly, commissioning and delivery of machines to customers in accordance with contract delivery terms.
Structure support terms for the sale of new machines in the market (delivery terms, up time, operating cost guarantees, etc).
Serve as mediator to resolve any disputes between the customer and servicing agent. Execute policy settlements (outside warranty) on behalf of Komatsu.
Conduct meetings with servicing agent and customers to manage product acceptance through continuous improvement using Komatsu's JoiFUL
Support servicing agent with diagnosing and resolving technical problems on machines. Advise servicing agent and customers on operational and maintenance best practices for surface mining equipment.
Compile reports to document quality issues on the machines in the market on an ongoing basis for Komatsu factory engineering review. Coordinate field investigations or testing required by Komatsu.
Coordinate the implementation of any post and pre-delivery Komatsu factory updates to the machines with the servicing agent and the customer.
Manage training plans to improve Komatsu machine support capability levels for the servicing agent personnel. Perform Root Cause Analysis (RCA) investigations on Komatsu mining equipment and major components.
Interpret and analyze predictive maintenance and machine health data including oil analysis reports, customer maintenance records, machine downloads, and machine health monitoring data.

Qualifications/Requirements

Education: Associate degree or technical training related to the repair and service of heavy equipment. Four-year college degree preferred.
Experience 5 years industry experience in the repair and service of heavy equipment.
2 years' service management experience preferred.
Demonstrated success in a project management role.
Excellent interpersonal skills/effective communicator: successful candidate must demonstrate exceptional verbal and written communication skills with the ability to resolve problems and present technical information to servicing agent and customer management staff.
Computer skills: High-level proficiency with Microsoft Office applications (Outlook, PowerPoint, Word, Excel) and web browsers.
Familiarity with SAP and Salesforce is a plus. Experience with computer-based troubleshooting on heavy equipment (fault code analysis, machine downloads, etc.)
Technical skills: Excellent knowledge of mechanical, electrical and hydraulic systems required.
Travel: Requires travel up to 75%
Must possess a valid driver’s license and be able to safely operate a company vehicle.

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted. Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

We wish to acknowledge that the land on which we gather is Treaty 6 territory and a traditional meeting ground and home for many Indigenous Peoples, including Cree, Saulteaux, Niitsitapi (Blackfoot), Métis, and Nakota Sioux Peoples.