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Field Service Representative III (Richlands, VA)

Date:  Sep 22, 2022

Duffield, VA, US, 24244-0256

Req ID:  24898
Onsite or Remote:  Remote Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.




The position's primary contacts are customers.   Typical interface will occur with Chief Electricians and underground supervisors.   The position also has regular contact with the Warehouse operations to secure parts and the manufacturing facility to obtain technical assistance.





The position requires 3-10 years underground experience related to the repair and installation of both electrical and mechanical components on Joy equipment along with competitive machinery.      Must have MSHA underground certification and be able to meet all MSHA safety requirements.  Preferred educational background is a BS in Electrical, Mining or Mechanical Engineering. 




  1. This position understands State and Federal MSHA regulations and can identify and report to appropriate customer personnel unsafe actions and conditions at the mine section level.


  1. Able to troubleshoot complex electrical/hydraulics or machine issues on a variety of Joy products and equipment. 


  1. Can conduct Joy equipment audits and analyze results to develop corrective actions and maintenance plans.


  1. Able to provide customer with recommendations on maintenance strategies.   Advise on equipment upgrades that improve productivity.  Able to link Joy maintenance recommendations to broader Joy systems such as Smart Services. 


  1. Plan and effectively coordinate the installation and flawless start-up of multiple or complex equipment integration issues.


  1. Understand Joy drawings and tolerances associated with Joy equipment in order to insure OEM compliance and advise customer on out of specification or defective parts or assemblies. 


  1. Able to identify operator or operation issues during underground observations.  Able to link corrective actions to Joy training or system. 


  1. Assist Joy trainers with classroom instruction.  May prepare and delivery short mine site specific equipment training.


  1. Use software system to analyze machine performance data.  Generate and provide reports to customers.


  1. Utilize machine operator data to enhance performance and machine availability.


  1. Can effectively and legally document underground data.  May mentor other entry-level Joy personnel.  Can prepare effective communications with the customer.


  1. Can effectively influence customer decisions leading to repeat business.  Works with Sales Engineers and Alliance Managers to build and foster strategic partnerships.  






Job Overview

Key Job Responsibilities


Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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