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SFH Service Manager

Date:  May 29, 2024

Duffield, VA, US, 24244

Req ID:  30037
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.



  1.  Management and deployment of a skilled mobile workforce (10-20 employees). 
  1.  Develop quotations on all Service for Hire jobs, insuring acceptable profit margins.
  1.  Schedule and manage crews to create an efficient off-site work team.
  1.  Interface with other Joy Global locations for manpower/tooling.  
  1.  Responsible for maintenance of quality standard on all jobs.
  1.  Responsible for maintenance of safety/EHS/MSHA compliance on all jobs.
  1.  Make sales calls and contact customers to generate new business opportunities.
  1.  Liaison with Engineering to resolve all field engineering questions in order to evaluate each job and prepare a quotation. 





  1.  Manage all resources to insure that appropriate labor / tooling / parts are available for successfully completing work at a customer job site.
  1.  Work closely with Sales and Estimator to prepare quotations and assure acceptable gross margins.   Must remain on budget, adhere to specifications and meet the schedule.
  1.  Monitor work progress of all crews, travel to mine sites as necessary to assure effective completion of tasks.
  1.  Coordinate all vehicles and tooling necessary for completion of the job. 
  1.  Prepare high level risk assessments, interfacing with EHS and MSHA compliance.
  1.  Audit jobs and create corrective action plans to insure that margins are acceptable. 
  1.  Prepare sales forecasts for SFH work.
  1.  Act as first contact on MSHA / OSHA citations.



  1. Confidential information including pricing, quoting, parts prices and margins
  1. Approximately 50% mine site – 50% office

C.  Percentage of Travel:  50% or more to mine site locations in KY, VA, WV, OH, IN, IL, PA




4 year degree in Mining or Electrical/Mechanical Engineering.    >10 years of experience in Surface and/or Underground mining applications.  Knowledge of customers.   Technical understanding of equipment operation / repair processes for both Surface and Underground equipment.     Ability to manage multiple crews at remote customer sites.   


Job Overview

Key Job Responsibilities


Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Nearest Major Market: Virginia

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