Join Komatsu and Be Part of Something Big
Company Overview
At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Komatsu Company-Owned Dealers East operates eleven Company-Owned branch locations in the NJ, NY, PA, MD, and DE region. To learn more about Komatsu Company-Owned Dealers, visit our website! If you would like to hear what our employees think about working for Komatsu, watch our Employee Testimonials.
What Komatsu Offers
- Industry competitive wages
- Day 1 Medical, Dental, Vision, Life & Disability Benefits
- Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
- Employee recognition, career development opportunities, and excellent job security
- Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
Job Overview
The Digital Support Specialist is responsible for coordinating data collection across all Komatsu East branches and serving as the key liaison with the KAC and KLTD Komtrax, Komtrax Plus, and My Komatsu teams. This role involves establishing clear reporting timelines, supervising progress to ensure data accuracy and completeness, tracking feedback for action, and fostering a culture of proactive engagement and continuous process improvement across the organization.
Key Job Responsibilities
- Stay thoroughly informed about the Komtrax and Komtrax Plus systems, making sure that both PSSRs and Komatsu East customers use these systems effectively. Promote sales and provide training on these platforms to employees and customers alike. Improve machine visibility by adding equipment to customer profiles, assigning internal machines, and generating status reports for Komtrax. Work closely with service teams to resolve issues with machines that fail to report data.
- Maintain comprehensive knowledge and use of the My Komatsu system. Encourage utilization of My Komatsu among PSSRs and Komatsu East customers. Provide guidance and support to the Komatsu East team with My Komatsu-related issues. Introduce My Komatsu to new employees and customers. Add machines to customer profiles in the system to ensure machine visibility. Assign and report on internal machines within My Komatsu. Assist customers in adding their non-Komatsu machines to the My Komatsu API feed. Support troubleshooting of customer account issues as needed.
- Ensure complete proficiency with Service Diagnostic Tool (SDT) licensing. Administer and renew licenses for both technicians and customers as required. Supervise all SDT licensing activities and provide training to employees and customers whenever needed.
- Maintain proficiency with the E-PM Clinic tool and licensing. Manage technician and customer licenses, including renewals when applicable. Oversee E-PM Clinic tooling and licensing processes and deliver training to employees and customers as needed.
- Understand customer’s overall equipment and maintenance needs and identify new areas of business opportunity for Komatsu East by teaming with Service Managers, PSSRs, and equipment sales team.
- Other duties as assigned.
Qualifications/Requirements
- 5+ years construction, mining, and/or industrial maintenance
- BS or 5+ years contract administration or equipment maintenance experience
- Strong Microsoft Office Suite skills, i.e. Word, Excel, Outlook, etc.
- Previous experience with telematics platforms
- Problem resolution and solutions driven
- Prior experience in OEM dealership environment
- Prior engagement with dealer ERP, SaaS, and OEM software platforms
- Ability to perform data analytics to drive business results
Schedule and Training Requirements
- 25% travel requirements
- 5-days in office
Additional Information
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $78,000 - $89,000. The actual offer will consider a wide range of factors, including experience and location. #LI-CB1
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.