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Vendor Relationship Manager - Information Technology

Date:  Jan 17, 2023

Chicago, IL, US, 60631 Milwaukee, WI, US, 53204-2941

Req ID:  24680
Onsite or Remote:  Partial Remote Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

We have a newly created opportunity to for a Vendor Relationship Manager – Information Technology to join our IT team. This role can be based at our office in Milwaukee, WI or Chicago, IL (Near O’Hare). In this role you will manage and support life cycle of IT vendor relationships on behalf of global Komatsu IT. 

We offer a hybrid work schedule (2 days per week in the Milwaukee or Chicago office for collaboration, team meetings, working sessions, etc. and up to 3 days per work can be telecommuting from your home office). 

Key Job Responsibilities


  • Collaborates with Komatsu teams around the world to help ensure strategic alignment, cost optimization, and world-leading contracts. Also ensures that IT suppliers deliver service quality, performance and scalability through end-to-end oversight, serving as subject matter expert and escalation point for Vendor related issues, inquiries and remediation.
  • Collaborates with global Komatsu companies and Accounting to administrate the chargeback of over $40M annually
  • Strategically collaborates with technical and administrative Komatsu resources to ensure assets are planned, contracted, procured and managed by the team according to policy. Uses the asset data to properly manage global contracts for cost optimization and compliance. Participates in the monitoring, recording, and tracking of IT assets to ensure compliance, cost optimization and lifecycle planning.  Helps rollout the asset management tool globally to ensure cost optimization and compliance.
  • Reviews all global contract license orders to ensure compliance, proper accounting and cost optimization. In addition, works with the global companies to educate on license and contract issues to ensure compliance and maximum value is received from the contracted services.



  • Bachelor’s Degree in Business Administration or a related field 
  • 5+ years of global contract portfolio experience, including experience with Microsoft contracts 
  • 5+ years of contractual review experience
  • Strong analytical, data processing, and problem-solving skills including MS Excel experience for reporting.
  • Ability to review and analyze complex contracts and licensing obligations.
  • Demonstrated ability to negotiate with vendors/carriers to ensure positive outcome
  • Effective communication skills with a proven ability to understand key concepts and communicate successfully with technical staff, business stakeholders, and senior management.
  • Extensive knowledge of Microsoft office tools, Adobe, and other licensed Komatsu software.
  • Proven ability to develop/maintain operational relationships with multiple vendors and hold them accountable 
  • Proven ability to work effectively in a diverse, international team setting as well as independently with minimal error and guidance.
  • Demonstrated abilities in the areas of planning, organizing, problem-solving, and execution of customer requests.
  • Strong attention and proven skills to handle a variety of requests in a fast-paced, high-demand environment.
  • Strong financial ability necessary to track chargebacks and cost obligations to many companies.
  • Experience working in asset management or purchasing and procurement capacity, is preferred but not required 
  • Working knowledge of the accounts payable process and best practices. Ariba experience is a plus.


Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Nearest Major Market: Chicago

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