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Technology Support Engineer- Construction, Quarry and Mining Products- Chicago, IL
Chicago, IL, US, 60631
Join Komatsu and Be Part of Something Big!
Job Overview
Komatsu is seeking a detail-oriented and technically proficient Technology Support Engineer to join our team. This role is critical for ensuring the continuous operation and improvement of Komatsu machines, hardware, software, and other types of onboard electrical systems while recording and analyzing data accurately and reliably. The successful candidate will be responsible for supporting and improving all machine onboard systems such as telematics, payload systems, and object detection systems ensuring they meet the highest standards of precision, functionality, and accuracy.
Responsibilities
- This role will provide high value technical support to the Regional Sales team, Major Accounts, distributors and other Komatsu internal personnel through day-to-day support activities, technology solution training, and customer visits.
- This individual must have a high mechanical aptitude, be a self-starter, and eager to learn new technologies. The candidate must strive to become the technology controls subject matter expert across assigned product lines. They will train other individuals and create self-help tools to support the North American Region. Additionally, level 2 support of the Service Diagnostic Tool (SDT) is an important part of this role.
- This individual must analyze failure and resolution data, present findings internally and to respective manufacturing plants. They lobby to quickly resolve hardware or software issues with the manufacturing plants as required. They will also work with manufacturing plants on “Kaizen” activities to improve overall product quality.
- This individual will become the SME for payload systems for assigned products. This individual will also support the following: machine communication systems, troubleshooting and calibrating camera and object detection systems, proactive failure analysis systems, tele remote systems, as well as other emerging technologies.
Qualifications
- Position is based out of our Chicago North American Headquarters. Relocation may be considered for the right candidate.
- The individual must be able to travel 20-30%, often to distributors or customers.
- Minimum of a two-year Associates Degree required. Bachelor’s degree a plus.
- Minimum of three to five years working experience with GPS technology. Experience with Topcon, Leica, Trimble a plus.
- Construction, mining or agriculture industry related experience required.
- Must have good oral and written communication skills and be able to effectively communicate cross functionally with in the Komatsu organization. Must be comfortable presenting to medium/large groups, both remote and in-person.
- Basic hydraulic troubleshooting experience with a minimum of intermediate level electrical troubleshooting (CAN systems, PWM etc.) required.
- Excellent problem-solving abilities and attention to detail. Highly organized and efficient time management, especially relating to optimizing travel.
- Strong ability to analyze complex technical situations, determine root cause, identify actions and lead resolution and implementation.
- Computer proficiency (MS Office: Word, Excel and PowerPoint)
Additional Information
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $$76,600 - $95,700. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k, pension and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Nearest Major Market: Chicago