Share this Job
Apply now »

Service Manager

Date:  Jan 18, 2023
Location: 

Chicago, IL, US, 60631

Req ID:  26098
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

This role is to oversee, manage and coordinate a small to mid-size press service organization staff to ensure business goals and customer expectations are successfully met.  Other responsibilities include the development of a business plan, activity plan and strategies for service.

Key Job Responsibilities

  • Assign Field Service Technician (FST) to projects and manage utilization.
  • Coach, teach, and train FST’s and complete performance reviews.
  • Build morale, handle employee disciplinary actions, and other employee relations issues.
  • Schedule service work including charged jobs and warranty services, modifications, preventive inspection jobs, and start-up of new machines.
  • Provide technical support to customers and supervise repairs using sub-contractors.
  • Calculate, prepare, and present accurate quotations and final reports for service to customers. This includes contacting sub-contractors and preparing their estimate into quotes for service. Travel to customer locations for service-related meetings.
  • Contact and cooperate with internal and external customers on a regular basis to build customer relationships.  Promote and support sales division, service, and parts departments.
  • Monitor cost and overall profitability.
  • Manage and maintain the area of machines, parts, and service in the showroom in Chicago.
  • Monitor safety in all activities. Hold a periodic safety meeting.
  • Ensure compliance of all company policies.
  • Other duties as assigned by management.

Qualifications/Requirements

  • Associate degree with emphasis in Mechanical Engineering and/or Electrical Engineering.
  • Minimum of 3-5 years’ experience in industrial machines service and parts businesses.
  • Minimum of 2-5 years field service management or project management experience.
  • Ability to understand mechanical, electrical, hydraulic, and pneumatic drawings and diagrams.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. 
  • Ability to lead, motivate, organize, and achieve maximum productivity from direct reports.
  • Ability to be flexible, adaptable, and multi-task and prioritize tasks that support the success of Komatsu company initiatives.
  • Demonstrates a continuous improvement mindset and the ability to be forward thinking.
  • Ability to communicate effectively with all levels of the organization, including, but not limited to, professionals and management.
  • Solid understanding of PC and common Windows applications (Word, Excel, Access, Project). Interest and ability to learn other software programs used within Komatsu.
  • While performing duties, the employee may need to exert force or lift 10-50 lbs. 
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: work in high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold (non-weather); extreme heat (non-weather).  Work environment is usually loud. 
  • Manage safety in a factory environment which will include Safety Glasses, Hard Hats and Hearing Protection (full PPE) based on OSHA rules and regulations.

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Nearest Major Market: Chicago

Apply now »