Join Komatsu and Be Part of Something Big!
Job Overview
This role is to oversee, manage and coordinate Service and Parts organization staff to ensure business goals and customer expectations are successfully met. The position’s responsibility includes processing sales orders daily while supplying technical support to customers.
Key Job Responsibilities
- Manage Field Service Technicians (FST) and support staff work schedule including billable and warranty service, equipment installations, retrofits & upgrades, and preventative service jobs. Manage the responsibilities of PTD service group by maintaining effective communication, allocating resources efficiently, and mitigating on going customer issues. Insure timely monthly invoicing and reports as required.
- Provide phone and email technical support for all customers and service staff.
- In-house sales promotion - recommend parts, accessories, and Service work necessary to maintain safe and reliable operation of equipment.
- To manage all subcontractor activities which include, service activities, in house repairs and misc. assembly work. Coordinate support with Project Manager.
- Perform other duties as assigned.
Qualifications/Requirements
- Bachelor’s degree or Equivalent Education/Experience required.
- Skilled in all aspects of machine tools (electronic, electrical, mechanical, pneumatics, hydraulics, and computers)
- Solid understanding of PC usage and ability to learn various software/applications. Experienced with Microsoft Office programs Word-Excel-Access required, Experience with AutoCAD or related CAD systems preferred.
- Ability to read and write technical documents blueprints and schematics (electrical and mechanical).
- Ability to motivate, organize, and achieve max output from subordinates. Ability to multitask and prioritize the duties of the staff.
- Knowledge of facility management and maintenance.
- Ability to communicate effectively with all levels of professionals and management.
Additional Information
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $120,000 - $125,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.