Service Manager

Job Overview

This role is to oversee, manage and coordinate a small to mid-size press service organization staff to ensure business goals and customer expectations are successfully met. Other responsibilities include the development of a business plan, activity plan and strategies for service.

Key Job Responsibilities

• Assign Field Service Technician (FST) to projects and manage utilization
• Coach, teach, and train policies and procedures, coordinate FST training and complete performance reviews
• Build morale, handle employee disciplinary actions, and other employee relations issues
• Schedule service work including charged jobs and warranty services, modifications, preventive inspection jobs, and start-up of new machines.
• Calculate, prepare, and present accurate quotations and final reports for service to customers. This includes contacting sub-contractors, preparing estimates into quotes for service and travel to customer locations for service-related meetings
• Contact and cooperate with internal and external customers on a regular basis to build customer relationships. Promote and support sales division, service, and parts departments
• Monitor cost and overall profitability
• Manage and maintain the area of machines, parts, and service in the showroom in Chicago (Elk Grove)
• Monitor safety in all activities. Hold a periodic safety meetings
• Ensure compliance of all company policies
• Other duties as assigned by management

Qualifications/Requirements

• Bachelor’s degree preferred, but a minimum requirement of an Associate’s degree in Mechanical Engineering, Electrical Engineering or Business Management is desirable
• Minimum of 5 years’ experience, field service management or project management experience
• Ability to understand mechanical, electrical, hydraulic, and pneumatic drawings and diagrams.
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to lead, motivate, organize, and achieve maximum productivity from direct reports
• Ability to be flexible, adaptable, and multi-task and prioritize tasks that support the success of Komatsu company initiatives.  Ability to manage time well and stay organized to prioritize tasks
• Demonstrates a continuous improvement mindset and the ability to be forward thinking
• Ability to communicate effectively with all levels of the organization, including, but not limited to, professionals and management
• Strong decision-making skills to make decisions quickly and effectively to ensure projects progress and stay on schedule
• Ability to manage multiple projects and adapt to dynamic environments
• Ability to handle stressful situations and remain calm under pressure
• Solid understanding of PC and common Windows applications (Word, Excel). Experience with SalesForce an asset, but not essential.  Interest and ability to learn other software programs used within Komatsu
• Strong written and verbal communicatio
• Ability to lift up to 50 lbs
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: work in high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold (non-weather); extreme heat (non-weather). Work environment is usually lou

• Manage safety in a factory environment which will include Safety Glasses, Hard Hats and Hearing Protection (full PPE) based on OSHA rules and regulations

   

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.