Digital Office - Senior Autonomy Manager

Job Overview

As part of Komatsu’s North American Digital Office and Customer Solutions team, the Sr. Autonomy Manager will have responsibilities in sync with customer adoption of innovative digital solutions which complement Komatsu’s core machine offerings. This position will be focused on introducing expanded autonomy technologies to the NA market to enable our customers to realize increased value from their operations.

The Chicago based position will require travel up to 30% and will see the candidate collaborating with end use customers, dealers, key technology partners, and other Komatsu teams both domestically and abroad. This position reports to the Director, Customer Solutions.

Key Job Responsibilities

The Sr. Autonomy Manager, Customer Solutions will have responsibilities across Komatsu’s North America region for autonomy solutions as follows:

• Collaborate with technology partners and Komatsu teams to develop and release new autonomy offerings to the NA off-highway market, serving our core customer base. Develop market introduction strategies & roadmap business plans to achieve desired expansion of autonomous technologies in customer jobsite operations outside of historical mining space. Lead a growing team of experts to focus on this space and expand Komatsu’s leadership in offering autonomous vehicles options.
• Drive adoption of autonomy solutions to digitally transform our customer’s operations. Work with distribution and region teams to drive sales and create new customer value. Directly engage in high value customer opportunities to assist sales efforts and lead solution demonstration: “by utilizing the autonomy solution in your operations, you can create value of XX% for these core KPI”. Work with marketing teams to advance market awareness of said solutions.
• Manage project deployments and organizational on-boarding to ensure successful deployments and value extraction from the autonomy solutions including: establishing KPI’s, scheduling & resource loading projects with partners, and mentoring on customers on effective usage throughout - “at this stage of the ramp up, here are the critical tasks and our recommended next steps.” Key to market success is showing customers the best way to extract impactful value from the autonomy solutions. Helping customers find the quickest path to rewarding returns is our goal.
• Leverage voice of customer and reported field usage (both positive & negative) to further improve our customer’s success adopting autonomy solutions. This includes organizing, analyzing, and investigating feedback to then improve, create, and deploy new methods to avoid future recurrences. You will utilize a variety of tools to share knowledge internally and with partners in real time including digital communication tools to effectively convince.
• Bring energy/ambition/innovation to the team to aggressively pursue goals, enacting real change within the Komatsu organization and at the customer job site. Creatively work with other teams/departments to overcome obstacles and maximize limited resources. Set the company up for years of future success by mentoring team members to higher levels of performance and building their capabilities. Use their time in your team to extract the most of them in addition to giving them the knowledge & experience to be successful in follow-on roles at Komatsu.

Qualifications/Requirements

• Demonstrated successful experience (2+yrs) in vehicle autonomous / automation technologies development, deployment and/or commercialization.
• Understanding of construction/aggregate/quarry/mining customers business operations and pain points/needs as related to their daily work.
• University degree (B.S./B.A.) in Engineering/Construction/Mining or other preferred, and/or experience (2+yrs) in construction, quarry, or mining related industries.
• Skilled at working in a global, distributed team that targets both being fast paced and effective in addressing support needs.
• Highly organized and efficient time & people manager ideal, especially relating to optimizing daily activity, end user requests, and discrete projects.
• Ease in relating to your audience, grasping their perspective, and effectively communicating back to them with understanding & efficiency both.
• Strong ability to analyze technical situations/user issues, determine root cause, and identify actions leading to resolution with clear/logical methodology.
• Desire to help others and share knowledge/learnings with both users and colleagues, to maximize the learnings that each support outreach offers.
• Impressive communication capabilities supported by superior presentation and oral skills desired, including solution proficiency (MS Office, various digital platforms).

Additional Information