Join Komatsu and Be Part of Something Big!
Job Overview
Perform as subject matter expert in specific assigned knowledge disciplines as it relates to the warranty claim adjudication, policy development and related systems maintenance. Work with training division to develop, deploy and maintain warranty related training material. Manage and update standard repair time database. Daily interaction with dealer personnel in the form of customer support and issue resolution.
SCOPE:
The candidate will lead efforts to support specific product groups in a field population of over 50,000 machines with 50,000 – 60,000 customer interventions annually. The financial exposure of the interventions is up to $150M between warranty, commercial consideration, contract management and availability guarantees that can be mitigated based on the speed to resolution and long-term success of the countermeasures delivered by the technical support team. Support warranty claim evaluation process, by managing claims with reimbursement amounts up to $50,000.00.
Key Job Responsibilities
- Service policy development
- Daily warranty claim adjudication
- Negotiations with distribution and manufacturing plants on quality and recovery issues
- PowerBI dashboard development activity and report generation
- Project management and process improvement activity
- Develop and deploy related training material
Qualifications/Requirements
- 5-10 years of experience with a heavy equipment OEM or distributor B.S. Degree in a technical discipline (Engineering) preferred.
- Strong communications skills to interact effectively with field personnel, distributors, customers and senior management.
- Ability to successfully summarize and present technical content to clearly demonstrate root causes of problems and clear steps to resolve customer issues. Able to present to large groups.Ability to read and interpret documents such as policies, claims and standard operating procedures. Working knowledge of electronic data management.
- Experience using reporting systems such as Business Objects. SAP skills will be helpful.Well-developed knowledge and capability to efficiently operate database systems such as MS Excel. Working knowledge and capability to efficiently use other common MS Office products
- Travel: 20%-30% - Domestic to Komatsu’s Plants or Distributors
- Physical Requirements: While performing the duties of this job, the associate is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (life, carry, move) light to medium weights of 1-10 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The associate frequently is required to sit, reach with hands and arms, talk and hear.
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $Min. 83,240 - Mid. 104,055. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.