Job Overview
As part of Komatsu’s North American Digital Office and Customer Solutions team, the Manager, Digital Office Change Management will lead change strategies that support the adoption of innovative digital solutions that complement Komatsu’s core machine and parts business. This role focuses on the people side of transformation, ensuring employees, dealers, and customers successfully adopt, use, and sustain Komatsu’s growing portfolio of digital solutions as part of the Komatsu Experience.
The position works closely with cross-functional teams, executive leaders, and field stakeholders to shape change management strategies, develop training and communications, and build change capabilities across the organization.
Key Job Responsibilities
-
Lead Change Strategy & Execution: Develop and execute structured change management strategies supporting the implementation and adoption of Komatsu’s digital initiatives. Identify change impacts, develop tailored plans, and integrate change activities into broader project roadmaps.
-
Drive Stakeholder Engagement & Organizational Readiness: Partner with internal teams, executives, dealer networks, and customers to understand change challenges and develop approaches that address stakeholder needs. Conduct stakeholder assessments, readiness evaluations, and change impact analyses.
-
Develop Communication, Training & Enablement Programs: Create and execute communication and training strategies, including messaging, FAQs, quick-start guides, live training, eLearning modules, and knowledge-base content.
-
Build Change Management Capabilities: Establish standards, tools, and templates for change management activities. Mentor change agents and enable managers to effectively lead through change.
-
Measure & Sustain Adoption: Define and track KPIs, including employee engagement, usage metrics, and feedback. Use insights to refine change strategies and support long-term adoption.
-
Champion the Voice of the User: Gather and analyze employee, dealer, and customer feedback and work cross-functionally to incorporate insights into digital solutions and support services.
-
Enable Cross-Functional Transformation: Collaborate with product, support, training, IT, and operational teams to integrate change management throughout the digital solution lifecycle.
Qualifications/Requirements
-
Bachelor’s degree in Organizational Change, Communications, Business, or a related field.
-
2+ years of experience supporting change initiatives or related activities, preferably within digital transformation or enterprise technology environments.
-
Knowledge of change management methodologies such as Prosci, Kotter, or ADKAR, with practical experience applying them.
-
Demonstrated ability to lead cross-functional initiatives, manage ambiguity, and influence stakeholders at multiple levels.
-
Ability to work effectively within a fast-paced, global and distributed team environment.
-
Strong communication and presentation skills with the ability to adapt communication to different audiences.
-
Proficiency with Microsoft Office and various digital platforms.Experience within off-highway or industrial markets is a plus
- Strong organizational, time management, and people-management capabilities
Additional Information
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.