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Manager, Aftermarket Contract Business

Date:  Jan 15, 2023

Chicago, IL, US, 60631

Req ID:  25970
Onsite or Remote:  Partial Remote Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

This position will be responsible to design, promote, support and visualize aftermarket contract business programs focused on Periodic Maintenance, Extended Warranty and Repair and Maintenance Programs (RAMP). This position is expected to visualize and increase machine touch coverage for all North American machine population. This position will require cross-functional coordination and collaboration with internal departments of Sales, Service, Finance, Distributors and some key customers as well.  This position will also be responsible to work with accounting to ensure profitability for the program and to adjust the program as necessary to maximize profit.

Key Job Responsibilities

  • Manage new product introduction by supporting the development of Complimentary and Plus Program materials, programs costs, and maintenance SOP’s.
  • Support distributor claim reimbursements, along with program and system administration questions.
  • Develop and manage new Komatsu Care Programs to increase total Komatsu profitability by adding incremental sales of maintenance and repair parts by creating the roadmap to gradually upsell customers by providing programs with ever-increasing value to the customer, the distributor and Komatsu.
  • Collaborate and support the development of Komatsu Care Plus promotional and incentive programs.
  • Support contract sales process with distributor’s machine salesmen, product support salesmen, and/or KAC’s District Managers and District Parts Sales Managers.
  • Record, monitor and report the progress of contract business programs with KPIs and metrics. Investigate other OEM’s and analyze ROI and profitability for the programs.
  • Utilize supported business reporting tools to bring visibility to programs KPI’s and performance.


  • Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.
  • BS degree in Business: Marketing, Management or Finance/Accounting.
  • Must have a solid understanding and interest and/or aptitude to learn heavy equipment parts products, the overall industry, and market conditions impact.
  • Excellent verbal and written communication and presentation skills.
  • Must be able to establish effective working relationships throughout the organization, both internally and externally, which may include interfacing with Distributors and business partners.
  • Must demonstrate the ability for problem solving, critical thinking and analytical skills, which includes the ability to discover market opportunities, apply abstract reasoning skills to identify and resolve problems, understand root cause, develop and implement corrective activities.
  • Experience and Expertise Service Contracts, Repair and Maintenance Contracts or similar in industrial applications.
  • PC proficiency in Microsoft Office applications, particularly with Excel, PowerPoint and Power Bi.  Aptitude to learn other software programs required.
  • Must be able to travel up to 40% of the time.

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Nearest Major Market: Chicago

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