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IT Manager, SAP OTC

Date:  Jun 27, 2024

Chicago, IL, US, 60631 Milwaukee, WI, US, 53204-2941

Req ID:  30401
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

We have an opportunity for an IT Manager, SAP OTC to join our corporate IT team. This role is working onsite and can be based at our headquarters in Milwaukee, WI or Chicago, IL (near O’Hare). Fully remote work or alternative work locations will not be considered. 


In this role you will build and manage a team within the Information Technology organization driving technology supporting all SAP Order-to-Cash applications used by Komatsu. You will align business strategy and needs with appropriate IT service levels and manages expectations with business partners relative to IT services. 

Key Job Responsibilities

  • Develop strong partnerships with Commercial and after-market leadership functional team to ensure open communication and alignment on ongoing initiatives and understanding of business requirements and impacts
  • Lead Order to Cash and service management teams to delivery business transformation project with SAP S/4 Hana platform with alignment with business leadership to ensure the transformation project to realize business values identified
  • Align business strategies with IT investment and priorities.  Develop and deliver on a strategy that includes the provision of new solutions, the management/remediation of existing applications, and the continuous improvement of internal operations
  • Discuss and implement Order to Cash and service management process improvements, maintain an awareness of functional best practices, and partner with the user community and business user leadership about future technology needs and the development of a technology roadmap
  • Evaluates current state applications environment and drives initiatives to improve and deliver optimized solutions
  • Develops expertise in current technology through training and experience and provides recommendations on industry best practices
  • Creates a culture across teams that drives successful delivery and adoption of technology and business process solutions.
  • Build and maintain strong working relationships with IT peers, cross-functional team members, internal customers, and external vendors
  • Function as a technical hands-on working member of the team when the situation requires
  • Assign, design, configure, develop and document system change requests per departmental systems life cycle and audit guidelines
  • Develop and oversee project plans, resource and capacity planning, testing, deployment, and documentation processes


  • Bachelor’s Degree in Business Administration, IT, Computer Science, or a related field 
  • 8+ years of IT experience, SAP OTC and service management experience preferred
  • 3+ years of IT management experience, managing SAP OTC and service management teams preferred
  • Background and experience in SAP OTC and service management, S/4 Hana experience preferred.
  • Expert knowledge in sales and logistics processes detailed below:
    • Pre-sales activities: include handling customer inquiries and creating sales quotes and contracts
    • Order processing:  include capturing and formalizing customer requests, pricing and delivery conditions
    • Availability check/aATP: if the requested products or services are available in stock or can be obtained
    • Delivery processing. Logistics Execution including transportation management
    • Billing
    • Credit and Claims Management
    • Payment processing
    • commercial master data, and analytics
  • Experience building and managing with IT teams 
  • Demonstrated ability to manage resources, timelines and deliverables in a cross-matrix environment including internal and third-party resources 
  • Strong business relationship management skills. Ability to establish, build and maintain relationships with individuals at all levels of the organization
  • Strong and confident individual, able to drive many projects and initiatives simultaneously and perform a range of technical services
  • Effective change management skills
  • Facilitation skills and project management experience with mid to large size projects
  • Financial and business acumen

Additional Information


Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Nearest Major Market: Chicago

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