Join Komatsu and Be Part of Something Big!
Job Overview
This position will be responsible to support and visualize aftermarket contract business programs focused on Periodic Maintenance, Extended Warranty and Repair and Maintenance Programs (RAMP). This position is expected to visualize and increase machine touch coverage for all North American machine population. This position will require cross-functional coordination and collaboration with internal departments of Sales, Service, Finance, Distributors and some key customers as well.
SCOPE
- Komatsu Care, a complimentary regular maintenance program, covers 98% of the newly-delivered machines. Current monthly claim administration volume 2,500. Current yearly portfolio of $48M.
- Komatsu Care Plus Programs provide our customers and extension to the Komatsu Care Complimentary program with an OEM supported maintenance and repair programs using Komatsu Genuine Parts and trained Distributor staff to maintain their Komatsu machines. Current yearly sales of $20M+
Key Job Responsibilities
- Assist with new product introduction by supporting the development of Complimentary and Plus Program materials, programs costs, and maintenance SOP’s.
- Support distributor claim reimbursements, along with program and system administration questions.
- Support new Komatsu Care Programs to increase total Komatsu profitability by adding incremental sales of maintenance and repair parts by creating the roadmap to gradually upsell customers by providing programs with ever-increasing value to the customer, the distributor and Komatsu.
- Support of Komatsu Care Plus promotional and incentive programs.
- Support contract sales process with distributor’s machine salesmen, product support salesmen, and/or KAC’s District Managers and District Parts Sales Managers.
- Record, monitor and report the progress of contract business programs with KPIs and metrics. Investigate other OEM’s and analyze ROI and profitability for the programs.
- Utilize supported business reporting tools to bring visibility to programs KPI’s and performance.
Qualifications/Requirements
- Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.
- BS degree in Business: Marketing, Management or Finance/Accounting a plus
- Must have a solid understanding and interest and/or aptitude to learn heavy equipment parts products, the overall industry, and market conditions impact.
- Excellent verbal and written communication and presentation skills.
- Must be able to establish effective working relationships throughout the organization, both internally and externally, which may include interfacing with Distributors and business partners.
- Must demonstrate the ability for problem solving, critical thinking and analytical skills, which includes the ability to discover market opportunities, apply abstract reasoning skills to identify and resolve problems, understand root cause, develop and implement corrective activities.
- Experience with Business Contracts a plus.
- PC proficiency in Microsoft Office applications, particularly with Excel, PowerPoint. Aptitude to learn other software programs required.
- Must be able to travel up to 40% of the time.
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $Min. $66,600 - Mid. $83,200. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.