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Job Overview
The incumbent has responsibility for all new equipment sales and service within the assigned territory. A comprehensive knowledge of all types of Joy mine equipment is essential. The Sales Engineer will also understand mine conditions and problems at each mine location by visiting the site (including underground) as necessary. The incumbent will recommend equipment suitable to each customer's need.
Primary challenges include measuring machine performance, handling complaints and arranging service calls. The position must be able to provide technical advice on maintenance, application and other related items. The Sales Engineer is available on a 24-hour basis.
Primary contacts include Customers, various Site Managers, Engineering and other Field Sales personnel.
Key Job Responsibilities
Sales Engineer - Hay Points 503
- Manage territory sales team in an effective and productive manner.
- Initiate new and repeat customer contact.
- Assess customer requirements and assist customers with specific problems.
- Participate in price negotiations and assist in preparation of quotes and sales orders.
- Supervise and assign work to Field Service Representatives and/or Life Cycle Management Representatives.
- Handle complaints on a timely basis and maintain good customer relations.
- Promote the sale of new parts and rebuild services.
- Prepare a number of reports both on a periodic and special assignment basis.
- Plan and implement monthly and quarterly reviews with the sales team for effective communication flow.
- Maintain, take corrective actions and monitor the timely communication of needs for customers, Franklin Engineers, Centers of Excellence, and Warehouses to reach operation results and achieve objectives.
- Monitor, change and implement objectives for specific territory that are in conjunction with overall regional and corporate objectives.
Qualifications/Requirements
Requires an Associates Degree in a related field or 3-5 years experience in practical underground mining installation. Extensive knowledge of Joy equipment and rebuild process is required. Must be computer literate and have good verbal and written communication skills.
Additional Information
Key Skills – Required by Komatsu
COLLABORATION
Working together with one or more people to complete a project or task or develop ideas or processes.
ADAPTABILITY
Having the ability to adjust to changes in their environment.
HUNTER MENTALITY
A combination of traits that can help someone achieve their goals with consistency and precision.
BUSINESS ACCUMEN
Having the ability to understand business situations and make sound decisions that lead to successful outcomes.
APPLICATION OF KNOWLEDGE
Being able to use what you’ve learned to make decisions and complete tasks in different situations.
LEADERSHIP
The ability to guide, influence or lead others to accomplish a shared goal.
Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .