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Job Overview
The Technical Communications Manager leads the technical writing team in the development and update of operation, maintenance, repair instructions, and parts catalogues for Komatsu Construction, Forklift, and Forestry support products. This role is critical to provide operation and repair procedures, and accurate parts lookup for North American manufactured products.
Key Job Responsibilities
- Leadership: Lead a team with clear vision, fostering high performance with respect and accountability. Deliver on objectives. Support employee development and career growth. Collaborate with HR and leadership to align employees with career paths, succession planning, and organizational development strategies.
- Manage the creation, revision, and release lifecycle of Operator, Service/Repair manuals using XML DITA, and serviceable parts catalogues for construction and forklift products. Represent the department cross-functionally and Komatsu globally in objectives, projects, and goals.
- Collaborate cross-functionally with teams such engineering, manufacturing, service, field personnel, and marketing for quality content development and feedback. Connect with function leaders, dealers and customers to understand current needs and translate those needs into business requirements within Komatsu North America and global.
- Lead and support driving One Komatsu efforts to build a unified customer experience across diverse product lines.
- Information Development: Review, manage and enhance content development quality, processes, media, and standards. Review and manage parts book content development process for accuracy, efficiency, and meeting customer expectations. Align business to corporate objectives for service part delivery. Collaborate with technical communication leadership team to define SLQDC standards and align product resources.
- Information Management: Review, manage, and enhance information management including content libraries, product structures, metadata management, reuse mechanisms in alignment with information architect.
- Project management – Manage all US construction, forklift, technical content project release, including new product introductions and model changes. Plan, monitor, and complete multiple projects, coordinating with stakeholders in content availability and support. Lead cross-functional and global projects to support SLQDC.
- Technology Integration: Strong capacity for learning and understanding content and part creation tools such as CMS systems, XML editors, terminology tools, graphics programs, parts management databases, and Komatsu owned systems.
- Monitor and Enhance Content Effectiveness: Use feedback, assessments, and performance metrics to measure both parts and service writing team impact and end users impact. Prepare and report to KPIs, metrics, and future strategy roadmaps for upper management.
- Manage Budgets and Resources: Budget management and reporting. Manage internal resources, vendor relationships and systems to ensure effective on-time technical content. Estimate and submit yearly budget requests.
- Innovation & Standards: Innovate with industry trends, best practices, and technology growth. Research and adopt new technologies, methodologies, and media.
Qualifications/Requirements
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- Bachelor’s in Engineering, Technical Communications, related degree, or related work/military experience and 7 years technical writing experience in related field.
- Possibly 5-15% travel for training, projects, factory alignment, global alignment, GEMBA.
- Strong root cause analysis with strong problem-solving skills.
- Strong command of the English language; grammar, editing
- Structured based authoring experience. (DITA, S1000D, other)
- Technical aptitude or ability to learn Komatsu machine systems or technical content.
Additional Information
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.