Job Overview

The Regional Operations Manager, Hard Rock is responsible for developing and leading aftermarket functions for the Pacific Northwest, headquartered in Billings, MT, including the field service, rebuild and repair and parts strategy to achieve targeted results for the hard rock business. This includes leading a team in the development, implementation and maintenance of standard policies, processes, and procedures to ensure customer quality and expectations are met.  The position will lead customer service strategies for the aftermarket business to ensure targeted revenue and profit are being planned and achieved.  The position will also act as a Site Manager for the Billings, MT branch to ensure proper site EHS requirements, maintenance, setup and planning for future services expansion.  This position will also oversee the upcoming satellite location establishment and operation in Northern Idaho.

Key Job Responsibilities

Manage the Pacific Northwest region, headquartered in Billings, MT, in a safe and productive manner – instill a Zero Harm culture which includes developing and administering safety programs (i.e. safe work procedures, policies and initiatives, Safe Start programs and Stop Work Authority, Quality Safety Interactions etc.).
Develop, implement, and manage a strategic business plan for the Region which stretches business performances and aligns with the Komatsu Group Companies strategy.
Managing the financial performance of the operating area.  This includes maximizing return on working capital, return on sales, service department absorption & expenses and overall financial performance.
Prepare and manage annual profit & loss budgets/outlooks for sales and expenses; achieve planned financial targets of for total sales and achieve operating profit objectives.
Develop and maintain close working relationships with customers to understand how to partner Komatsu services and technology with customer needs.
Provide leadership and mentoring to maximize the performance and development of the local team which includes: 
•    Promoting employee development through continuous education and training. 
•    Establish expectations and evaluate employee performance. 
•    Provide guidance and coaching to direct reports and associated team.
Work with Komatsu North America Leadership, the Hard Rock Product Group, Corporate finance and other departments to ensure compliance with Komatsu’s Worldwide Code of Business Conduct.

Qualifications/Requirements

•    Demonstrated leadership skills with the ability to motivate others to achieve outcomes
•    Strong hard rock product knowledge and expertise preferred
•    Strong knowledge of the mining industry and mining operations through direct experience servicing mining customers.
•    Ability to work underground
•    Strong drive for customer satisfaction
•    Strong project management, planning and organization skills
•    Strong negotiation skills to drive sales and contracts
•    Excellent analysis and problem-solving ability
•    Ability to develop knowledge of customer business processes
•    Excellent customer relations and active listening skills
•    Ability to interpret financial statements
•    Computer Literacy including MS Office (Excel, Word, Power Point, etc.)
•    Excellent written and verbal communication and interpersonal skills to speak with production workers to customer management
•    Ability to travel frequently, North America

Additional Information