Field Service Technician

Date:  Feb 11, 2024

Billings, MT, US, 59105

Req ID:  26625
Onsite or Remote: 

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

  •  Maintain and repair Komatsu underground equipment 
  • Timely, effective repairs of machine components in the Field


Up to $10,000 Sign On Bonus, depending on experience

Key Job Responsibilities

• Inspects equipment for proper performance and determines faults and malfunctions.
• Troubleshooting and diagnosis; adjust equipment & repair/replace parts components or systems according to scopes of work.
• Tests repaired equipment to ensure proper operational performance.
• Commission new equipment.
• Provide customer training as required.
• Completes accurate time records, technical reports, failure reports, etc.
• Stays current with industry, customer, product developments and technical best practices.
• Builds strong relationships with internal and external customers to ensure smooth operations and customer satisfaction.
• Ensures customer satisfaction within area of primary responsibility
• Work safely and follow all Komatsu/Customer safety policies and procedures.
• Complete related paperwork and access databases require to complete job accurately and timely.
• Follow contamination control and HAZMAT rules and regulations.
• Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision.


•    High school diploma or general education degree (GED) required.
•    Associate Degree in Diesel Technology or equivalent preferred.
•    Minimum of 2 years related experience and/or training; or equivalent combination of education and experience.
•    Flexibility to work various schedules including shift work.


Certificates, Licenses, Registrations
•    Certified to operate a forklift and/or manlift
•    May be required to complete a DOT physical
•    Required to complete MSHA certification
•    May be required to complete respirator certification

Additional Information

Language Skills
•    Ability to read and comprehend simple instructions, short correspondence and memos
•    Ability to write simple correspondence
•    Ability to effectively present information in one-on-one and small group situation to customers, clients and other employees
Mathematical Skills
•    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
•    Ability to compute rate, ratio and percentages
•    Ability to calculate figures and amounts such as percentages, area, circumference and volume
•    Ability to deal with problems involving several concrete variables in standardized situations
Computer Skills
•    Knowledge of database software, Internet software, manufacturing software, order processing systems and MS Office
Analytical Skills
•    Uses intuition and experience to complement data
Problem Solving Skills
•    Identifies and resolves problems in a timely manner
Customer Service Skills
•    Responds promptly to customer needs
Oral and Written Communication Skills
•    Speaks and writes clearly and informatively
Teamwork Skills
•    Balances team and individual responsibilities
Planning/Organizational Skills
•    Prioritizes and plans work activities
•    Reacts well under pressure; accepts responsibility for own actions; follows through on commitments
•    Demonstrates accuracy and thoroughness; monitors own work to ensure quality
•    Meets productivity standards; completes work in a timely manner
•    Observes safety procedures; reports potentially unsafe conditions
•    Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events

•    Must have a basic set of mechanics tools that meet minimum requirements as defined on Komatsu Equipment Company technician tool list
Policies and Procedures
•    Abide by all Company policies and procedures
Work Environment
•    Regularly exposed to moving mechanical parts and toxic or caustic chemicals
•    Frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles and outside weather conditions
•    Occasionally exposed to extreme heat; risk of electrical shock and vibration
•    Noise level in the work environment is usually moderate

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Nearest Major Market: Billings
Nearest Secondary Market: Montana