Job Overview

As part of Komatsu’s North American Digital Office and Customer Solutions team, the Autonomy Product Trainer will play a vital role supporting customer adoption of cutting-edge digital and autonomous technologies that complement Komatsu’s core equipment offerings. This role exists to deliver training, guidance, and support for autonomy systems, ensuring customers, dealers, and internal teams maximize the value and safety of these solutions in their operations. By equipping stakeholders with skills and knowledge, the Autonomy Trainer drives successful implementation and utilization of autonomy technologies across the North American market.

Targeted Komatsu locations are Chicago O'Hare, Milwaukee, Tucson, Cartersville, GA or at another Komatsu facility.  Requires up to 30% travel working hands-on with end users, dealers, technology partners, and Komatsu teams both domestically and internationally.

Key Job Responsibilities

The Autonomy Product Trainer, Customer Solutions will have responsibilities across Komatsu’s North America region for autonomy solutions as follows:

• Develop and Deliver Training Programs
  • Design, create, and facilitate training curricula for autonomy technologies targeting customers, dealers, and internal staff, using a blend of classroom, virtual, and hands-on formats.
• Customer Onboarding and Support
  • Guide new customers through the onboarding process for autonomy systems, ensuring smooth implementation and comprehension of best practices and safety protocols.
• Collaboration and Stakeholder Engagement
  • Work closely with end use customers, dealers, key technology partners, and Komatsu teams worldwide to align training initiatives with user needs and evolving product capabilities.
• Continuous Improvement and Feedback Collection 
  • Gather feedback from training participants and field experiences to refine and enhance training materials and delivery methods for autonomy technologies.
• Content Development and Documentation 
  • Maintain up-to-date documentation, manuals, and multimedia resources supporting autonomy training and knowledge sharing for all relevant stakeholders.
• Travel and Field Support 
  • Provide on-site and remote support, traveling as needed (up to 30%) to customer locations, dealer sites, and events to deliver training and address challenges in real-world environments.

Qualifications/Requirements

• Demonstrated successful experience (2+yrs) in vehicle autonomous / automation technologies deployment and/or commercialization.
• Understanding of construction/aggregate/quarry/mining customers business operations and pain points/needs as related to their daily work.
• University degree (B.S./B.A.) in Engineering/Construction/Mining or other preferred, and/or experience (2+yrs) in construction, quarry, or mining related industries.
• Skilled at working in a global, distributed team that targets both being fast paced and effective in addressing support needs.
• Highly organized and efficient time management, especially relating to optimizing daily activity, end user requests, and discrete projects.

Additional Information

• Experience training in technology, automation, or off-highway sectors
• Ease in relating to your audience, grasping their perspective, and effectively communicating back to them with understanding & efficiency both.
• Desire to help others and share knowledge/learnings with both users and colleagues, to maximize the learnings that each support outreach offers.
• Impressive communication capabilities supported by superior presentation and oral skills desired, including solution proficiency (MS Office, various digital platforms).