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Job Overview
As part of Komatsu’s North American Digital Office and Customer Solutions team, the Autonomy Manager, Construction will have responsibilities in sync with customer adoption of innovative digital solutions which complement Komatsu’s core machine offerings. This position will be focused on introducing expanded autonomy technologies to the NA market to enable our customers to realize increased value from their operations.
The Chicago based position will require travel up to 30% and will see the candidate collaborating with end use customers, dealers, key technology partners, and other Komatsu teams both domestically and abroad. This position reports to the Director, Customer Solutions.
Key Job Responsibilities
The Autonomy Manager, Customer Solutions will have responsibilities across Komatsu’s North America region for autonomy solutions as follows:
Collaborate with technology partners and Komatsu teams to develop and release new autonomy offerings to the NA off-highway market, serving our core customer base. Develop market introduction strategies & roadmap business plans to achieve desired expansion of autonomous technologies in customer jobsite operations outside of historical mining space. Lead a growing team of experts to focus on this space and expand Komatsu’s leadership in offering autonomous vehicles options.
Drive adoption of autonomy solutions to digitally transform our customer’s operations. Work with dealers and region teams to drive sales and create new customer value. Directly engage in high value customer opportunities to assist sales efforts and lead solution demonstration: “by utilizing the autonomy solution in your operations, you can create value of XX% for these core KPI”. Work with marketing teams to advance market awareness of said solutions.
Manage project deployments and organizational on-boarding to ensure successful deployments and value extraction from the autonomy solutions including: establishing KPI’s, scheduling & resource loading projects with partners, and mentoring on customers on effective usage throughout - “at this stage of the ramp up, here are the critical tasks and our recommended next steps.” Key to market success is showing customers the best way to extract impactful value from the autonomy solutions. Helping customers find the quickest path to rewarding returns is our goal.
Set up internal systems to facilitate the autonomy solutions business including dealer training programs, parts & logistics organizations, CRM capabilities. Dealer training programs will include managing the creation of content and encouraging dealer participation. Parts & logistics organization will need to be set up to manage the flow of products including associated pricing, forecasting, and stocking strategies associated with product line management. CRM capabilities & effective utilization will need to be leveraged in close coordination with key account sales teams, partners, and dealers.
Leverage voice of customer and reported field usage (both positive & negative) to further improve our customer’s success adopting autonomy solutions. This includes organizing, analyzing, and investigating feedback to then improve, create, and deploy new methods to avoid future recurrences. You will utilize a variety of tools to share knowledge internally and with partners in real time including digital communication tools to effectively convince.
Bring energy/ambition/innovation to the team to aggressively pursue goals, enacting real change within the Komatsu organization and at the customer job site. Creatively work with other teams/departments to overcome obstacles and maximize limited resources. Set the company up for years of future success by mentoring team members to higher levels of performance and building their capabilities. Use their time in your team to extract the most of them in addition to giving them the knowledge & experience to be successful in follow-on roles at Komatsu.
Qualifications/Requirements
Required Skills
Demonstrated successful experience (2+yrs) in vehicle autonomous / automation technologies development, deployment and/or commercialization.
Understanding of construction/aggregate/quarry/mining customers business operations and pain points/needs as related to their daily work.
University degree (B.S./B.A.) in Engineering/Construction/Mining or other preferred, and/or experience (2+yrs) in construction, quarry, or mining related industries.
Skilled at working in a global, distributed team that targets both being fast paced and effective in addressing support needs.
Highly organized and efficient time & people manager ideal, especially relating to optimizing daily activity, end user requests, and discrete projects.
Preferred Skills
Ease in relating to your audience, grasping their perspective, and effectively communicating back to them with understanding & efficiency both.
Strong ability to analyze technical situations/user issues, determine root cause, and identify actions leading to resolution with clear/logical methodology.
Desire to help others and share knowledge/learnings with both users and colleagues, to maximize the learnings that each support outreach offers.
Impressive communication capabilities supported by superior presentation and oral skills desired, including solution proficiency (MS Office, various digital platforms).
Additional Information
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $130,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.