Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.
The Company
Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry. We’re more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.
Job Purpose
This role provides technical support for AHS (Autonomous Haulage System) software and related components, ensuring reliable, high-quality service in a fast-paced and innovative mining environment.You will work closely with advanced autonomous technologies, supporting real-world operations and contributing directly to system performance, efficiency, and safety.The position combines on-site and Help Desk support, system maintenance, and continuous improvement.
Travel Requirements
Availability to travel to mine sites according to project and customer requirements. This role involves regular on-site presence and is ideal for professionals who enjoy hands-on work in operational environments.
Job Duties and Responsibilities
- Provide 1st and 2nd level technical support for AHS and FrontRunner systems
- Support customers through the ticket portal, following established processes
- Manage and resolve tickets requiring investigation, escalation, or extended troubleshooting
- Ensure all ticket information is clear, accurate, and well documented
- Remotely access systems to diagnose and resolve issues
- Identify system issues, inefficiencies, and improvement opportunities as part of daily activities
- Restore system functionality within agreed SLA timelines
- Deliver services aligned with project and contract requirements
- Collaborate with internal teams, customers, and stakeholders to resolve issues
- Document solutions, enhancements, and best practices when applicable.
Required Skills
- Bachelor’s degree in Computer Science, Computer Engineering, Systems Engineering, or equivalent experience
- Experience in technical support, IT operations, or related areas
- Knowledge of Linux/Unix systems
- Experience with Microsoft SQL Server and/or MySQL databases
- Basic understanding of computer networks
- Strong communication skills for customer interaction
- Intermediate to advanced English.
Desired Skills
- Experience in mining operations or industrial environments
- Experience with Dispatch® or fleet management systems
- Experience with virtualization solutions (e.g., VMware)
- Programming or scripting experience (e.g., Java or similar languages).
Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .
Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.