Applications Engineer

The Company

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We’re more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas, and be yourself.

Job Purpose

This full-time entry-level position is based in our head office in Milton and provides technical support for our industry leading products in the Australasian region, with some travel to mine sites required.

The successful applicant will be required to gain skills in Modular Mining System's in-house programming language and have the opportunity to work across our robust product line, which optimize the entire mine, saving clients around the world millions of dollars each year and helping them exceed production goals.

Travel Requirements

Up to 10%.

Job Duties and Responsibilities

In this entry-level role you will be responsible for providing level 1-2 technical support through task assigned processes using deployments, updates, code changes, and testing to ensure product functionality and customer satisfaction. This role deploys systems using documentation, standards, outlined procedures and ensures proper installation and functionality. 

• Providing technical customer support through task assigned processes to ensure product functionality.
• Diagnose root cause of problems, troubleshoot of issues/ repairs within agreed timeframes.
• Day time telephone support to resolve issues with our clients.
• Open and close support tickets.
• Deployment of systems may require travel to domestic and international mines and Modular Mining offices around the globe. 

Required Skills

• Bachelor’s degree in engineering or science discipline, or equivalent professional experience
• Strong verbal and written communication
• Ability to analyse technical data and look for opportunities and solutions
• Computer literate
• Knowledge of computing languages such as C, C++, SQL and/or scripting languages

Desired Skills

• Network/Systems administration fundamentals
• Knowledge in programming fundamentals
• Relational database knowledge (SQL)

Why Work With Us

• We Live by Our ‘SLQDC’ Vales: Safety, Compliance and Law, Quality and Reliability, Delivery and Cost  
• Insurance Cover: Death and Income Protection Insurances provided during your employment  
• Yearly Bonus: Potential for all employees to receive a yearly bonus 
• Healthy Lifestyles: Reimbursements for a healthy lifestyle (gym memberships or sporting activities) 
• Work life balance: Hybrid work and 9 day fortnight options 
• Study: Educational Reimbursements for study applicable to your role or future progression within the company 
• Inclusivity and Diversity: We are an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We welcome all candidates to apply. 
• We Care: Our peoples’ health & wellbeing is imperative to us, so we offer a Wellbeing Program for confidential psychology services for the whole family.