Application Specialist I

Date: Mar 31, 2024

Location:

Belo Horizonte, BR

Req ID: 29331

Onsite or Remote: Hybrid Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

We’re more than a company, and we’re a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.

The Company

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry. We’re more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.

Job Purpose

Providing first-level technical support for Modular Mining's products. Answering calls, identifying and solving problems with the systems or providing guidance to customers on how to use them.
We are looking for people with a keen analytical mind, who are quick learners and collaborative.
Job vacancy in Belo Horizonte - MG.

Work regime

Hybrid work schedule

Job Duties and Responsibilities

Answering tickets within the established deadlines and quality standards
Investigate problems and identify root causes
Restoring system functionality in the shortest possible time
Understanding and documenting system functionalities and carrying out tests
Analyze code and/or replicate problems on the test bench
Deploy patches and system updates
Answering calls on call
Availability for travel.

Required Skills

University degree in Computer Science, Information Systems or Engineering (with a technological background desirable)
Minimum 1 year's experience in customer service and technical support
Experience in programming languages desirable (C, C++, Java, Python, SQL, R, etc.)
Knowledge of Windows and Linux environment administration
Minimum level of English required for the position: intermediate (reading, writing and speaking). Proficiency in English will be considered a plus.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.