Parts - Parts Counter

Job Overview

• Develop and sustain good working relationships with all customers.
• Provide outstanding customer service, by acknowledging and greeting all customers.
• Support both internal and external customers daily with quoting, parts pricing, availability and order entry. 
• Continually maintain and expedite customer orders and quotations.
• Assists Outside Sale and Parts Product Support Representatives as required.
• Display a positive professional attitude to support high morale within the organization.
• Assist in handling customer complaints and concerns.
• Ensure the safe and efficient operation of all warehouse functions to ensure everyone goes home safely.

Key Job Responsibilities

• Process internal and external customer sales orders, expedite, and follow up.
• Provide customer quotes, pricing, and lead times. 
• Interest in growing the parts business.
• Safety conscientious in all daily activities.
• Ability to act with a sense of urgency.
• Ability to track orders / shipments.
• Excellent verbal and electronic communication skills.
• Receive and put away stock orders and ship orders, as necessary.
• Read/interpret parts manuals and drawings.
• Process customer credits, as necessary.
• Assist with purchasing functions.
• Processes cores, warranties, and parts returns.
• Unload and load freight trucks and inspect freight for damage.
• Review daily open order reports and expediting.
• Review and approve freight bills.
• Review and verify will-call and back-order files.
• Perform cycle counts and bin check audits.

Qualifications/Requirements

• Minimum 2 years parts experience.
• Ability to read/interpret hard copy and electric parts manuals.
• Ability to listen and interpret customer needs.
• Ability to effectively speak one on one.
• Great organizational skills.
• Knowledge of basic computer systems and use of Microsoft & Excel applications.
• A knowledge of CDK operating system a plus but not required.
• Inventory control knowledge.
• Must be able to operate a forklift.
• Frequently required to bend, stoop, crouch, reach, handle tools and lift max of 75 lbs.
• Follow company policies and safety guidelines.
• High School Diploma or GED Equivalent.

Additional Information

Additional Job Responsibilities​​​​​​

• Ability to multi-task.
• Assist in keeping parts department clean and orderly.
• Attend and participate in weekly department safety meetings.
• Rotating on call weekends as required.