Technical Service Representative, Electrical- Saskatoon, SK

Date: Apr 4, 2024

Location:

Saskatoon, SK, CA, S7P 0B3

Req ID: 27309

Onsite or Remote: Onsite Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:

Competitive wages
Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
Personal wellness spending account
Company-sponsored registered pension plan (RPP) and matching program.
Safety boot voucher
Paid vacation
Company-supplied tools
4/5 Rating on Glassdoor
Sustainable employment
Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
Discussion regarding full compensation package conducted upon initial pre-screen

Please visit our website https://www.komatsu.com/careers/ for more information.

Job Overview

Reports to: District Manager, Saskatchewan

Location: Saskatoon, SK

Shift: 5 x 2, then 14x14

Relocation: This position is eligible for relocation

Responsibilities

Be available for continuous miner build, commissioning stage, and follow-up repair and service
Provide technical support for our product lines on customers’ site; research and troubleshoot issues
Inspects/audits equipment for proper performance and determines faults and malfunctions
Apply hydraulic, mechanical and electrical knowledge to equipment and issues
Adjust equipment & repair/replace defective parts components or systems according to scopes of work
Tests repaired equipment to ensure proper operational performance
Completes accurate time records, technical service reports, failure reports, etc.
Stays current with industry, customer, product developments and technical best practices
Builds strong relationships with internal and external customers to ensure smooth operations and customer satisfaction
Interface current field issues with our Engineering group to assist, rectify and improve repetitive or critical issues
Coach customer maintenance personnel on equipment maintenance techniques and standards
Ensures customer follow up and satisfaction within area of primary responsibility
Complies with Joy Global and Customer safety policies/procedures and applicable regulatory, customer or industry requirements
Strives to find safer ways for customers to work with Joy Global products

Qualifications

Electrical Journeyman certification, with strong mechanical and hydraulic experience will be an advantage
Able to participate in machine building and commissioning phases of new equipment
Understand operation and function of underground mining equipment, and be capable of accurately diagnosing problems.
Possess proven experience troubleshooting mining machines while working in an underground environment plus demonstrated electrical proficiency on high voltage electrical equipment
Experience in testing the repaired equipment for proper performance
Superior customer service skills and communication skills are required
Solid track record in dealing with customers in a technical role
Knowledge of electrical, mechanical and hydraulic systems.
Adjust, repair or replace all defective equipment parts, components or systems at customer sites
Maintain a safe and clean work environment
Willingness to work overtime when required
Must be able to work with minimal supervision but also participate in the work of other mechanical and electrical journeymen and apprentices within the field environment
Knowledge and experience working with Microsoft Office suit (Word, Excel, Outlook)

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

Accommodations during the application process are available upon request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.