Trainer and Technical Communicator

Date: Aug 20, 2024

Location:

Salt Lake City, UT, US, 84104

Req ID: 30822

Onsite or Remote: Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

This position is required to support our technicians by providing the needed training to develop skill sets that will improve safety behaviors, machine availability and reduce operating cost. Provide an effective method to train technicians to meet present and future requirements. Support field work by helping technicians troubleshoot while working on machines. This position supports approximately 4,500 machines and 200 technicians, and is vital for support of technician development, product support and company growth.

Scope

The department averages over 300+ TC calls a month to provide support for technicians. Training/developing is the focus to reduce high frequency TC calls. This position supports approximately 4,500 machines and 200 technicians and provides customer training in the territory.

Key Job Responsibilities

Develop and deliver technical training to all technicians, staff and customers
Assist in developing apprentices and entry level technicians
Support technicians in field with TC issues
Submit TSI’s and TSR’s as needed, gathering data pertaining to technical/product issues and communicating with manufacturer with problem resolution.
Serve as technical advisor to the service department, assisting in diagnostic testing, repair procedures and participating in performing failure analysis.
Assist in making sure training requirements for manufacturer are met
Assist in warranty administration with technical information and merit of claims
Assist all departments with training as needed
Help drive the Komatsu safety culture

Qualifications/Requirements

High school diploma or general education degree (GED) required
Associate Degree in Diesel Technology or equivalent preferred
10 + years related experience and/or training; or equivalent combination of education and experience
Komatsu technical experience
Understands the importance of safety
Ability to effectively present and teach information and training to customers, clients, and employees
Strong communication skills
Computer Skills including Microsoft Office

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.