Service Supervisor

Job Overview

This position is responsible for the direct supervision of the technicians, maintaining scheduling of all  work, communicating and advising customers (both external and internal) of all aspects of repairs, and is also responsible for enforcing company’s policies and procedures. 

Key Job Responsibilities

• Oversees Shop and Field Repairs, Services, Maintenance of Equipment, and directs the troubleshooting, Inspection, Repair, and Testing of equipment. 

• Develops and maintains repair schedules for all personnel on daily basis. 

• Creates the work order and oversees the ordering of necessary parts and materials, and provides all pertinent information to service clerk for closing of work order and invoicing within company policy. 

• Maintains constant communication with Customers by providing repair estimates, change recommendations, scheduling, and completion dates, and obtains customer approval for all the above. 

• Takes responsibility for receiving, pre-delivery, and delivery condition for all new equipment, maintaining all necessary records. Advises sales department of conditions and status. 

• Provides repair estimates, change recommendations, scheduling, and completion dates services and obtains approval for all the above for the Sales Dept. Oversees the receiving, delivery, & maintenance (on arrival) condition of all rental units. 

• Communicates and schedules with Outside Vendors, Manufacturer Personnel, etc. concerning repairs, services, maintenance of Equipment. 

• Oversees Maintenance of Shops, Bays, Trucks, Tool Rooms, Component Overhaul &Testing Areas for Safety and Cleanliness. 

• Assumes responsibility for the Specialized Tooling condition, maintenance and updating. 

• Has responsibility for maintaining failed parts removed from all machines – customer, internal, or warranty repairs within company guidelines. 

Qualifications/Requirements

• ​​Associates Degree in Diesel or Equipment Technology or equivalent 

• 5 years experience as heavy equipment (construction or mining) technician 

• Thorough understanding of basic mechanical, hydraulic, electrical and structural systems 

• Understanding of Company products (specifications, applications, operation, maintenance, structure/function, testing/adjusting, repair) 

• Certified to operate a forklift and/or manlift. 

• Required to complete MSHA certification. 

• Must have a complete set of mechanics tools that meet minimum requirements as defined on Komatsu Equipment Company technician tool list 

• Abide by all Company policies and procedures 

Additional Information

• Regularly exposed to moving mechanical parts and toxic or caustic chemicals. 

• Frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles and outside weather conditions. 

• Occasionally exposed to extreme heat; risk of electrical shock and vibration. 

• Noise level in the work environment is usually moderate. 

• May be required to complete a DOT physical.