Field Technician

Date: Nov 7, 2024

Location:

Salt Lake City, UT, US, 84104

Req ID: 29030

Onsite or Remote: Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Timely, effective repairs of machine components in the shop.

Scope

Maintain an annual repair efficiency of 85%
Maintain annual rework hours (as a percentage of hours billed) of less than 3%
Must be able to meet standard repair times as defined by Komatsu Equipment Company (KEC) job codes listed in PFW
Maintain all company balanced scorecard goals
Maintain a minimum average score of 4 – 6 on the Technical Section of the Technician Competency Matrix
Maintain a minimum average score of 4 – 6 on the Soft Skills Section of the Technician Competency Matrix
Attain a score of no lower than 7 on the Safety Section of the Technician Competency Matrix

Key Job Responsibilities

Complete assigned jobs and task to meet flat rate times and re-do metric.
Work safely and follow all KEC/Customer safety policies and procedures.
Complete related paperwork and access databases require to complete job (work order, parts order, JSA, DBS, SIMS, SIS web, STW) accurately and timely.
Follow contamination control and HAZMAT rules and regulations.
Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision.
Ability to provide accurate quotes and pricing estimates to the customer.
Diagnose and troubleshoot problems, give recommendations for repairs.
Test and verify correct operation of all repairs and adjustments.
Apply general failure analysis and procedures to determine proper diagnosis.

Qualifications/Requirements

High school diploma or general education degree (GED) required.
Associate Degree in Diesel Technology or equivalent preferred.
Minimum of 2 years related experience and/or training; or equivalent combination of education and experience.
Flexibility to work various schedules including shift work.

Language Skills

Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situation to customers, clients and other employees

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to compute rate, ratio and percentages
Ability to calculate figures and amounts such as percentages, area, circumference and volume
Ability to deal with problems involving several concrete variables in standardized situations

Computer Skills

Knowledge of database software, Internet software, manufacturing software and order processing systems

Analytical Skills

Uses intuition and experience to complement data

Problem Solving Skills

Identifies and resolves problems in a timely manner

Customer Service Skills

Responds promptly to customer needs

Oral and Written Communication Skills

Speaks and writes clearly and informatively

Teamwork Skills

Balances team and individual responsibilities

Planning/Organizational Skills

Prioritizes and plans work activities

Professionalism

Reacts well under pressure; accepts responsibility for own actions; follows through on commitments

Quality

Demonstrates accuracy and thoroughness; monitors own work to ensure quality

Quantity

Meets productivity standards; completes work in a timely manner

Safety

Observes safety procedures; reports potentially unsafe conditions

Adaptability

Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events

Additional Information

Certificates, Licenses, Registrations

Certified to operate a forklift and/or manlift.
May be required to complete a DOT physical.
Required to complete MSHA certification.
May be required to complete respirator certification.

Tooling

Must have a basic set of mechanics tools that meet minimum requirements as defined on Komatsu Equipment Company technician tool list

Policies and Procedures

Abide by all Company policies and procedures

Work Environment

Regularly exposed to moving mechanical parts and toxic or caustic chemicals.
Frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles and outside weather conditions.
Occasionally exposed to extreme heat; risk of electrical shock and vibration.
Noise level in the work environment is usually moderate.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.