Customer Care Rep

Requires professional telephone skills and ability to effectively communicate with DBs and co-workers. Multi-tasking skills to get work completed while answering phones, emails, Komatsu Parts portal requests, and doing follow up work with minimal supervision.  Optimum response time is within 24 hours of initial receipt of backorder.

Responsible for accurate and timely order processing in accordance with company policies and procedures with minimum supervision.  Order types include distributor orders, international orders, transfer orders, further manufacturing orders, firm future orders, direct ship marketing program orders, reclass orders, upgraded orders and consignment orders.

Advises Distributors of the expected delivery time and provides detail when delays, changes to orders, routing, price and availability for open backorders occur.  Keeps good records of customer responses and records details of inquiries, complaints, and comments as well as actions taken into KPP. 

Organize and schedule work with minimum of supervisory direction.  Acceptance of changes in priorities and additional workload such as helping co-workers in the department with their daily work to ensure task completion each day.

Extreme sense of urgency.

Personally accountable and welcomes responsibility.

Ability to effectively communicate orally and in written form.

Knowledge of internal systems such as PMATES, PWINS, Komatsu Parts Portal and other applications.

Proficient PC skills. Knowledge and experience using the Microsoft Office Suite of programs including Word, Excel, Access and Powerpoint.

High attention to detail in a fast pace multi-task environment.