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Senior Technical Service Representative

Date:  Nov 19, 2023

Mesa, AZ, US, 85210-6105

Req ID:  27184
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

What We Offer

  • Industry competitive wages
  • Generous 401K plan
  • Comprehensive benefits package
  • Paid vacation
  • Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Key Job Responsibilities

  • Lead issue resolution teams in the field to effectively research, document and review Product Issues occurring on P&H Equipment.
  • Lead machine troubleshooting, inspection and audit teams. Accurately report machine condition, repair/maintenance recommendations, time to repair/service, and recommended upgrades. Facilitate development of maintenance strategies that promote safety, system reliability, and the reduction of unplanned down time.
  • Assume project management of major electrical field jobs. Assist electricians with installations, wiring and commissioning of this equipment.
  • Effectively communicate to Customer Supervisors, Managers, Internal Employees, Engineering and Product Support on any customers needs. 
  • Mentor and Supervise other Technical Service Representatives.  Lead training activities, mentor, and actively promote a learning networking culture between Komatsu Service Centers and Product Support to transfer knowledge and develop Komatsu Technical Service Representatives. 


  • Must be knowledgeable in Electrical Theory and in the Electrical Field. Understand how circuits work and how to read and understand Electrical Schematics.
  • Must be proficient at using Computers. Must be able to connect monitoring devices to analyze signals and interpret data that we will be gathering at any given time.
  • Must be prepared to perform Root Cause Analysis on failures and effectively draft reports for customers, internal personnel and Product Support.
  • Must have great communication skills in person, on the phone and on a computer.
  • Must have strong leadership skills and be able to work in a Team Environment for the betterment of Komatsu Mining.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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