Technical Service Representative (Entry Level to Senior TSR)

Date: Jul 20, 2024

Location:

Mesa, AZ, US, 85210-6105

Req ID: 27184

Onsite or Remote: Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Overview

Komatsu, a global leader in the manufacturing, distribution and service of mining/construction equipment, is actively seeking Technical Service Representatives (TSRs) from Entry Level to Senior TSR to maintain and troubleshoot Komatsu (P&H) mining equipment, including electric shovels, at customers serviced by our Safford, AZ facility.

Key Job Responsibilities

Lead issue resolution teams in the field to effectively research, document and review product Issues occurring on Komatsu (P&H) equipment.
Oversee machine troubleshooting, inspection and audit teams. Accurately report machine condition, repair/maintenance recommendations, time to repair/service, and recommended upgrades. Facilitate development of maintenance strategies that promote safety, system reliability, and the reduction of unplanned down time.
Assume project management of major electrical field jobs. Assist electricians with installations, wiring and commissioning of equipment.
Effectively communicate to Customer Supervisors, Managers, Internal Employees, Engineering and Product Support on any customer requirements.
Senior Technical Service Representatives supervise other TSRs, lead training activities, provide mentorship and actively promote a collaborative learning culture between Komatsu Service Centers and Product Support.

Compensation and Benefits

If selected for employment you will be eligible for:

Comprehensive benefits package (including medical/dental/vision), generous 401K plan with company matching and 5% automatic company contribution
Personal Protective Equipment provided with reimbursement for steel/composite boots and required eye protection
Paid time off, holidays (including floating holidays), sick leave
Employee recognition, career development opportunities, and excellent job security

Qualifications/Requirements

Knowledgeable in electrical theory and in the electrical field, understand how circuits work and how to read and understand electrical schematics
Proficient at using computers and have ability to connect monitoring devices to analyze signals and interpret gathered data
Able to perform Root Cause Analysis on failures and effectively draft reports for customers, internal personnel and Product Support
Possess effective communication skills
Have strong leadership skills and be able to work effectively in a team environment

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.