Global Field Service Technician, LHD & Truck, Underground Hard Rock

Date: Dec 17, 2024

Location:

Lively, ON, CA, P3Y 1L7

Req ID: 31783

Onsite or Remote: Onsite Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Komatsu Mining's products and related services are used extensively for mining coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities in addition to the following:

Competitive wages
Annual Bonus
Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
Personal wellness allowance
Company-sponsored registered pension plan (RPP) and matching program.
Paid uniform and personal protective equipment
Paid vacation time
Paid sick time
Company-supplied tools
Trades apprenticeship and training opportunities
Training and education support
Employee social engagement activities and benefits
Industry-leading site safety statistics
Sustainable employment
Ability to be a part of an exciting and innovative company developing new state-of-the-art technology and equipment

Please visit our website https://www.komatsu.com/careers/ for more information.

Job Overview

Join Our Team as a Global Field Service Technician, Underground Hard Rock LHD & Trucks!

Location: Sudbury, ON
Business Unit: Hard Rock Mining
Reports to: Product Support Lead, LHD & Trucks
Department: Aftermarket

About the Role:

Are you passionate about providing top-notch technical support and ensuring customer satisfaction? Do you have extensive experience servicing, maintaining, and troubleshooting underground mining equipment? If so, we have an exciting opportunity for you! As a Factory Product Support Specialist, LHD & Trucks, you will be the technical subject matter expert supporting Komatsu customers and distributors worldwide. You will play a crucial role in product commissioning, technical training, and providing advanced support and services.

Key Job Responsibilities

Technical Expertise: Participate in new product introductions and support the commissioning of new products. Provide hands-on technical training to customers and service regions on proper operation, maintenance, and troubleshooting practices.
Customer Support: Offer technical support to end users, operators, and regional/dealer service personnel for complex technical issues. Assist in compiling accurate data for warranty claims and engineering improvements.
Product Feedback: Create product issue reports and assist operations with field-testing and trials of new products. Provide feedback to operations, quality, engineering, and product management teams.
Safety and Quality: Champion Komatsu Mining Corp safety policies and applicable regulations. Identify and report any unsafe work habits and strive to find safer ways for customers to work with our products.
Documentation: Complete accurate time records, technical reports, failure reports, and parts lists as applicable.

Qualifications/Requirements

Technical certification or diploma in heavy equipment mechanic/fitter or similar.
Technical certification in electrical technology with certification to work on high voltage (309A and 442A).
7 years of extensive experience with underground mining equipment, specifically underground LHD & Trucks.
Ability to work varied shift schedules and travel globally up to 50% of the time.
Valid passport and ability to work in an underground environment.
Fluency in English is required.
Excellent troubleshooting and diagnostic skills.
Knowledge of hydraulics and electrical systems.
Ability to read and interpret equipment schematics.
Strong problem-solving skills and ability to facilitate technical training.
Flexible, self-motivated, and driven to achieve customer satisfaction goals.
Superior customer relations and active listening skills.
Computer literacy and knowledge of the customer industry.

Additional Information

Apply Now!

If you are ready to take on this challenging and rewarding role, we would love to hear from you. Apply today and become a key player in our team!

Komatsu is an organization committed to diversity and inclusion in support of growing a global team to achieve our business results and create a better future every day for our globally based employees, customers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.

Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, or disability. Accommodations during the recruitment process are available upon request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.