Factory Parts Support Supervisor

Date: Feb 11, 2025

Location:

Lively, ON, CA, P3Y 1L7

Req ID: 32452

Onsite or Remote: Onsite Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:

Competitive wages
Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
Personal wellness spending account
Company-sponsored registered pension plan (RPP) and matching program.
Safety boot voucher
Paid vacation
Company-supplied tools
4/5 Rating on Glassdoor
Sustainable employment
Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
Discussion regarding full compensation package conducted upon initial pre-screen

Please visit our website https://www.komatsu.com/careers/ for more information.

Job Overview

The Factory Parts Support Supervisor, Hard Rock is responsible for leading the customer service team in the development, implementation and maintenance of parts processes, sales and customer service strategies for global hard rock aftermarket business in order to ensure targeted revenue and profit are being met by the Komatsu Mining Distribution Network.

Key Job Responsibilities

Develops, implements, and manages procedures for parts order to delivery.
Supports CSR function with tools and resources for customer service, including scripting and training.
Interacts daily with Supply Chain, Production, Warehousing, and Inventory Control departments.
Main contact for part order escalation, rushes, and unit down situations.
Liaison between parts distribution center and customer service representatives.
Prepares parts reporting, including weekly customer back order reports.
Ensures streamlined parts quotations and processes across sales regions.
Acts as SAP expert, providing training and support.
Prepares various parts and customer reports with direct reports.
Corresponds daily with customers to provide high-level service for parts and service orders.
Prepares information for inventory corrections and adjustments.
Monitors and informs customers about parts issues and critical spares.
Takes ownership of customer issues and ensures commitments are met.
Proactively informs customers of order status changes and backlog issues.
Resolves nonconformance shipping disputes in the ERP system.
Leads on all drop ship orders.
Regular contact with dispatch on shipping method changes.

Qualifications/Requirements

Bachelor’s Degree or Diploma in Business, Commerce or Technical Trades plus five (5) years sales experience with parts and minimum of two (2) years leadership experience
Demonstrated leadership skills with the ability to motivate others to achieve outcomes
Strong customer service focus
Strong planning and organization skills
Excellent analysis and problem-solving ability
Good project management skills
High energy with a sense of urgency in job responsibility
Ability to work as part of an integrated, broad team
Self-motivated with demonstrated initiative and high energy
Ability to develop knowledge of customer business processes
Excellent customer relations and active listening skills
Ability to interpret financial data and statements
Strong Computer Literacy including MS Office (Excel, Word, Power Point, etc.) and ERP Systems
Excellent written and verbal communication and interpersonal skills to speak with production workers to customer management
Ability to travel internationally and domestic
Ability to work underground

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

Accommodations during the application process are available upon request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Note to Recruiters: Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.