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PSSR Manager

Date:  Jun 27, 2024

Laurel, DE, US, 19956 Holbrook, NY, US, 11741 South Plainfield, NJ, US, 07080 Pleasant Gap, PA, US, 16823 Frackville, PA, US, 17931 Yonkers, NY, US, 10701 Hatfield, PA, US, 19440 Winslow Township, NJ, US, 08095 Wilkes Barre, PA, US, 18702 Harrisburg, PA, US, 17112 Baltimore, MD, US, 21227

Req ID:  30666
Onsite or Remote: 

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

What Komatsu Offers

  • Industry competitive compensation package including commission plan
  • Day 1 comprehensive benefits package and generous 401K plan 
  • Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
  • Paid vacation, sick, floating holiday, and holiday
  • Employee recognition, career development opportunities, and excellent job security
  • Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Job Overview

This position is a liaison between PSSR’s, Customers and the General Management Team. The position is responsible for the profitability, retention, development and growth of PSSR’s within Komatsu East.  This position will focus on business volume, growth and customer satisfaction overseeing and supporting all Komatsu East PSSR’s. This position will also be responsible for improving the Company’s product support market share in the assigned territory and will work directly with senior leadership to identify areas of focus in their regions.

Key Job Responsibilities

  • Work with PSSRs to provide support with new and existing customers.
  • Promote all Komatsu corporate and local initiatives.  Understand where to find and interpret Komatsu Parts Programs and works closely with area DPSM to implement them.
  • Work directly with GM of Product Support across multiple regions to provide feedback and guidance on PSSR performance.
  • Work closely with Senior Leadership to understand programs, incentives and goals for Komatsu East and implement these with the PSSR work group.
  • Provide input on annual goal setting for PSSR work group.
  • Review parts and service trends across Komatsu East and holds PSSRs accountable for growth in their respective region.
  • Identify market opportunities within PSSR regions for Komatsu/Allied Products and 3rd party equipment.  Work to implement ways to support these opportunities based on demographic.
  • Coach PSSRs to stay on task, with in-person quarterly meetings and monthly TEAMS meetings.
  • Work with PSSRs to review customer lists and target growth potential in region, identifying areas of focus/improvement/accountability.
  • Attend customer meetings with PSSRs to support potential sales, rebuild opportunities, K-Care offerings, and assist with disputes as needed.
  • Travel to each region monthly, spending time with each PSSR and GM of Product Support to address victories/fires.
  • Attend Training, Trade Shows, Customer Events, JoiFul Meetings, etc.


  • Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.
  • Strong commitment to safety in all aspects of position and with each internal and external customers and employees.
  • At least 10 years of experience in the equipment or related industry with direct product support and sales experience preferred.
  • Excellent time management and problem solving skills to independently handle diverse business needs of varied importance, including the proper treatment of confidential information.
  • Effective interpersonal communication skills and ability to procure cooperation of team members.
  • Prior management/leadership experience a plus.
  • Up to 75% travel.

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-CB1

Nearest Major Market: Delaware

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