Technical Communicator

Date: Sep 4, 2024

Location:

Hatfield, PA, US, 19440 South Plainfield, NJ, US, 07080 Baltimore, MD, US, 21227 Harrisburg, PA, US, 17112

Req ID: 30748

Onsite or Remote:

You want to be a part of something big. You’re looking to grow your career while creating products that help society grow and customers thrive. You seek a workplace that fosters a split of innovation and independence, allowing you to pursue new ideas and take the actions needed to reach the company’s goals as well as your own.

You’re looking for somewhere you can be proud to work. We’re looking for you.

If you have experience maintaining and repairing construction equipment, cranes, diesel engines, on-highway trucks and buses, marine and industrial heavy equipment, we would like to talk to you about opportunities with Komatsu and the allied OEM products we represent. 

What Komatsu Offers

Industry competitive wages
Comprehensive benefits package
Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
Employee recognition, career development opportunities, and excellent job security
Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Job Overview

Komatsu is a leading manufacturer of construction, mining, forestry, and industrial heavy equipment and operates eleven Company Owned Dealerships in the Eastern United States.  We currently have exciting opportunities in our East Region (NY, NJ, PA, MD, and DE) for a Technical Communicator   Prior heavy equipment technician experience is a must for this role.

This position is required to support our technicians by providing the needed training to develop skill sets that will improve safety behaviors, machine availability, and reduce operating cost. Provide an effective method to train technicians to meet present and future requirements. Support field work by helping technicians troubleshoot while working on machines. This position supports approximately 7000 machines and 120 technicians, and is vital for support of technician development, product support and company growth.

The department manages high volumes of calls per month to provide support for technicians. Training/developing is the focus to reduce high frequency TC calls. This position provides customer training in the territory. 

This position may be hired in Baltimore, MD, Hatfield, PA, Harrisburg, PA, or South Plainfield, NJ.

Key Job Responsibilities

Develop and deliver technical training to all technicians, staff and customers
Assist in developing learning paths for apprentices and entry level technicians 
Support technicians in field with TC and complex diagnostics issues
Submit TSI’s and TSR’s as needed, gathering data pertaining to technical/product issues and communicating with manufacturer with problem resolution. 
Work closely with OEM Technical Representatives on complex failures
Serve as technical advisor to the service department, assisting in diagnostic testing, repair procedures and participating in performing failure analysis. 
Assist Director in making sure training requirements for manufacturer are met 
Assist in warranty administration with technical information and merit of claims 
Assist all departments with training recommendations as needed
Help drive the Komatsu safety culture

Qualifications/Requirements

High school diploma or general education degree (GED) required
Associate Degree in Diesel Technology or equivalent preferred
10 + years related experience and/or training; or equivalent combination of education and experience
Komatsu or competitive OEM technical experience
Understands the importance of safety
Ability to effectively present and teach information and training to customers, clients, and employees
Strong communication skills
Computer Skills including Microsoft Office

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-CB1