Underground Field Service Supervisor

Job Overview

What we offer:

• Industry competitive wages
• Generous 401K plan
• Comprehensive benefits package
• Boot, tool and pants reimbursement
• Paid vacation
• Company vehicle
• Excellent job security
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Key Job Responsibilities

The Underground Field Service Supervisor oversees a team of technicians, ensuring the efficient execution of field service operations. This role involves preparing job quotes, coordinating rebuilds, and collaborating closely with account managers and customers to deliver exceptional service. The supervisor ensures projects are completed on time, within budget, and to quality standards while fostering a safe and productive work environment. Their leadership is key to maintaining strong customer relationships and achieving operational excellence.  Major responsibilities include:

• Team Supervision and Leadership
  • Directly supervise and manage field service technicians, providing guidance, training, and performance evaluations to maintain a high-performing team.
  • Assign and oversee work tasks to ensure timely and efficient completion of service jobs and rebuilds.
• Safety Compliance
  • Enforce strict adherence to safety protocols, company policies, and regulatory requirements to maintain a safe working environment.
  • Conduct safety audits, toolbox talks, and training sessions to ensure all team members are informed and compliant.
• Job Quoting and Execution
  • Prepare accurate and detailed job quotes for service work and rebuilds, ensuring alignment with customer expectations and budget constraints.
  • Oversee job execution, ensuring work quality, adherence to timelines, and resolution of any on-site challenges.
• Customer and Account Management
  • Collaborate with account managers and customers to understand project requirements, provide updates, and address concerns.
  • Foster strong relationships with customers to ensure satisfaction and repeat business.
• Operational Efficiency
  • Ensure the proper use and maintenance of tools, equipment, and vehicles to minimize downtime and costs.
  • Monitor and report on team performance metrics, identifying areas for improvement and implementing solutions.
• Continuous Improvement
  • Stay informed about industry trends and advancements to enhance service quality and efficiency.
  • Recommend process improvements and implement best practices to optimize field service operations.

Qualifications/Requirements

• Leadership and Team Management
  • Proven ability to lead, motivate, and develop a team of technicians to achieve operational goals.
  • Strong conflict resolution and decision-making skills to address challenges effectively.
• Technical Knowledge
  • Comprehensive understanding of underground equipment, rebuilds, and field service operations.
  • Ability to diagnose and troubleshoot technical issues, ensuring efficient resolutions.
• Safety Expertise
  • Strong knowledge of workplace safety protocols, regulations, and best practices.
  • Ability to promote a culture of safety and enforce compliance consistently.
• Customer Relationship Management
  • Excellent interpersonal and communication skills to build and maintain strong relationships with customers and account managers.
  • Ability to understand customer needs and provide solutions that meet their expectations.
• Financial and Job Quoting Skills
  • Proficiency in preparing accurate and competitive job quotes, ensuring profitability and customer satisfaction.
  • Ability to manage budgets and control costs while delivering high-quality work.
• Planning and Organizational Skills
  • Exceptional organizational abilities to coordinate multiple jobs, prioritize tasks, and manage resources effectively.
  • Strong time management skills to meet deadlines and ensure efficient project execution.
• Problem-Solving and Adaptability
  • Strong analytical skills to assess situations and develop effective solutions in a dynamic field environment.
  • Ability to adapt to changing priorities and challenges while maintaining composure and focus.
• Knowledge of New Product Development and Implementation
  • Familiarity with product testing, field trials, and providing constructive feedback to support new product introductions.
  • Capability to train the team on new tools, equipment, and technologies.
• Proficiency in Tools and Technology
  • Proficient in using job management software, quoting tools, and reporting systems.
  • Basic computer skills, including knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Communication Skills
  • Clear and professional written and verbal communication to interact effectively with team members, management, and customers.
  • Strong presentation and reporting abilities to convey information and updates.

Additional Information

• Industry Experience
  • Prior experience in underground equipment maintenance, service operations, or related industries.
  • Familiarity with mining, tunneling, or other underground operations.
• Certifications
  • Certifications in safety compliance (e.g., OSHA, MSHA, or similar).
  • Technical certifications related to underground equipment, hydraulics, or electrical systems.
• Project Management Skills
  • Experience in managing projects, including planning, scheduling, and resource allocation.
  • Certification in project management (e.g., PMP) is a plus.
• Advanced Technical Knowledge
  • Expertise in advanced troubleshooting techniques and understanding of complex underground systems.
  • Knowledge of emerging technologies in underground equipment and automation.
• Experience with New Product Implementation
  • Experience in supporting new product rollouts, conducting field trials, and providing detailed feedback to product development teams.
• Business Acumen
  • Strong understanding of business operations, including cost control, profitability, and customer satisfaction metrics.
  • Ability to identify upselling opportunities and contribute to business growth.
• Continuous Improvement Mindset
  • Experience with Lean, Six Sigma, or other process improvement methodologies.
  • Ability to identify inefficiencies and implement best practices to enhance productivity and quality.
• Strong Interpersonal and Negotiation Skills
  • Proven ability to negotiate with customers and vendors to achieve mutually beneficial outcomes.
  • Ability to mediate and resolve disputes effectively while maintaining relationships.