Digital Office - Manager, Digital Product

Job Overview

As a Digital Solutions Product Manager, you will be a part of the Komatsu team enabling enhanced digital experiences for our user communities. This Digital Solutions Product Manager will work as part of the My Fleet product portfolio and focus on developing an experience strategy of our Komatsu member network, My Komatsu. This role will be responsible for the strategic approach and implementation of the logged-in member network experience, including experiences around user profile, user administration, onboarding, personalized dashboard, and loyalty/rewards.

The ideal candidate has a strong background in digital product management, with experience developing a deep understanding of users’ needs, translating needs into business requirements, and partnering with development teams to turn requirements into reality. This role will define product vision and roadmap, collaborate with cross-functional teams to ensure user-centered design principles, oversee development to ensure adherence to requirements, and manage digital products across their product lifecycle. They will drive the development and evolution of our digital products through design, build, and deploy stages, while ensuring coherence to Komatsu’s objectives and digital vision.

The Digital Solutions Product Manager will be a member of Komatsu’s Digital Office. The role will facilitate discussions with cross-functional, global teams, as well as facilitate dealer and customer engagements. The role will be responsible for driving increased active users, user engagement, and parts and solution sales across the My Komatsu member network. The Digital Solutions Product Manager will have an opportunity to leverage new and advancing technologies to drive value to our user community.

Key Job Responsibilities

Work with Digital Product Managers to help design, develop, and deploy digital solutions in alignment with organizational goals and best practices. Partner with Digital Product Managers and Digital Analysts to define and execute the product visions and strategies across the member network, in alignment with Komatsu’s digital objectives and product strategy framework. Consider cross-product strategies, identifying integration opportunities based on user needs and journeys.
Develop and maintain strategic digital product roadmaps of shared experiences, within the member network, focusing on optimizations, new functionalities, and integrations across other digital products.  Maintaining cross-functional collaboration. Ensure we have a plan for continuous improvement based on user feedback, industry trends and business objectives. Outline clear objectives, define and measure key performance indicators, align stakeholder expectations, set priorities, define user stories and product features, understand dependencies, and more
Develop a deep understanding of our users, persona groups and their needs, leading voice of customer, voice of distributor and data analysis across product portfolios. Develop and maintain user profiles for our Komatsu member network, My Komatsu. Summarize the key characteristics of our users and develop / maintain profiles to be used as the foundation of our personalized member network experience.
Responsible for the member network user administration strategy. Outline what attributes each persona group can manage and what attributes each role type within a persona group can control. Define policies that govern the administration process.
Responsible for leading the registration and onboarding experience across persona groups. Facilitate journey map creation and define requirements for continuous optimization of the registration experience and onboarding into the My Komatsu member network, considering access and authorization processes within the main member network and individual application. Partner with development teams to implement, maintain and measure the experience.
Responsible for defining the personalized member network dashboard experience across all persona groups. Facilitate cross-functional collaboration, journey map creation and define requirements for an optimal dashboard experience across all persona groups. Taking into consideration user needs, define user requirements. Partner with development teams to implement, maintain and measure the experience.
Facilitate cross-functional collaboration across design, build, deploy, and other product lifecycle phases. Ensure opportunities for integrations across our broader digital ecosystem and digital product offering are considered as part of the product roadmaps.
Develop user acceptance testing plans, considering the involvement of key user groups across product portfolios. Perform UAT, working in coordination with our ICT teams. Validate product vs. requirements throughout usability testing, QA and acceptance testing.
Develop key training documentation, including technical training content for asynchronous self-support. Provide advanced support for digital products under the My Fleet portfolio and the member network.
Lead the strategy and implementation of a loyalty and rewards program. Create a program strategy that drives user engagement, loyalty and retention. Build a business case that outlines program structure, program type, rewards, costs, implementation, maintenance processes, and KPIs. Launch, audit, and refine the program experience.  
Coordinate with marketing communications, commercial, and support teams to prepare for product launches and releases, ensuring successful roll-out, communications and adoption of digital products

Qualifications/Requirements

• Bachelor’s degree in business, marketing, computer science, UX design, or a related field.
• Five plus years in software design/development, digital product management, or related experience preferred.
• Ability to identify customers' true underlying business needs, recognize trends and anticipate future customer needs.
• Strong verbal and written communication skills. You must have the ability to present intricate and complex details in a clear, concise manner to both technical and non-technical audiences.
• Strong analytical and problem-solving skills. Ability to pull, analyze and visualize data. Efficiently provide accurate, relevant, and timely information and analysis. Experience with Analytics platforms a plus. 
• Exceptional interpersonal and customer service skills.
• Experience working with or developing user stories that are concise, feasible, and have clear acceptance criteria and applying those stories to road mapping exercises.
• Knowledge of the heavy equipment, construction, or mining industry a plus
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Ability to maintain effective communication with global project members

Additional Information